Aircel — Aircel - Wrong info provided / Delay in activation / Balance not provided

Address:Kolkata, West Bengal

Dear Sir, My name is Debasish Kumar Biswas, I have purchased an Aircel SIM([protected]) in last week and I have done verification. It was the commitment given from Aircel representative that "it will be activated within 2 hours. But till today it is almost 2 weeks where I could not see any services active in my SIM. I call to customer care on 06.03.2015 to 121 / [protected] and complaint helpdesk198 and all times I get massage from IVR that “we request you to dial 59059 for necessary validation mandated by the Gov. and recharge your number to enable to your services.” I dial to 59059 more than 50 times but all times I get massage “we request you to dial59059 for necessary validation mandated by the Gov. and recharge your number to enable to your services.” from IVR. I also recharge Rs.60.00 for talk time thru net banking transaction Id – KO80130101431425619466889on 06.03.2015 10:56:01 but till I have not get the balance. Today(07.03.2015) I have call to 121 customer care but my call has not been connected due to balance not available in my no. So, I request the...
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Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Debashis

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Dear Debashis,


Post
system check it has been found that you have insufficient balance hence
he have to recharge his main a/c balance. No other issue have been found.


Regards,
Aircel Customer Care

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