[Resolved]  Aircel — Amount debited

Address:560053

15-7-16, i was recharged for [protected]... For 103 rupees... Amount debited from account i dnt not received amount for my main balance.

Within a hour my amount should be credited... Need my money back within a hour... Please refund the same immediately or will port the sim.

No proper network. Call rate more.


Awaiting for amount return back.


Thanks in advance
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer(ramyarohini),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Hi Aircel Team

Pls refer the below requested details.

Mode of recharge: Online Recharge
Transaction ID: ECOM PUR/AIRCELPREPAI/MUMBAI/150716/18:04
Still refund amount not credited, still how long need to wait, pls update the status.
Hi,

Pls find the attached snaps, amount deducted from account.

Dear Customer(ramyarohini)

We are working upon your issue and will get back to you with the best possible solution.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Customer (ramyarohini),

As discussed with you, we wish to mention that we have verified your account details and found that the recharge for the amount of Rs.103/- was not successful, the amount would get reversed to your bank account within 7 working days from the date of transaction. If it is not come to your bank account within 7 working days, we request you to send the bank statement for further assistance. Once the bank statement is shared we would check it from the relevant team and refund the amount to your Aircel number.

Warm Regards,
Aircel Social Media Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information