[Resolved] Aircel — Amount debited in my account balance due to Activated Games Portal Fortnightly

arulchinna

from Delhi, Delhi

Address:

609802

Dear team,

Sunday morning (29.01.2017) 9.17 am, I had received a msg like that" thank you for choosing Games Portal Fortnightly at Rs 35. You have been charged Rs 35 for 7 days" I don't know what's happening. Yesterday night only i had seen that message and deactivated the service yesterday night (01.02.2017) by myself. However not yet get back the amount.
So, Please arrange to get back the amount as early as possible in my main balance.

Thanking you

Best Regards,

ARUL.C

[protected]

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Mar 26, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

Aircel Customer Care's response Dear Arulchinna,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 15, 2017

Aircel Customer Care's response Dear Arulchinna,

We would like to inform you that the GOMGPF VAS service was activated through wap service by your due concern. Hence no waiver applicable for the same.

Thanks and Regards
Aircel Social Media Team

Feb 23, 2017

Updated by arulchinna Dear Team,

How that wap service activated and what about the money return progress

Regards,

ARUL.C

Verified Support

Feb 23, 2017

Aircel Customer Care's response Dear Arulchinna,

This is to inform you that the service was activated with your due consent and the requset for the refund was raised after 48 hours of activation. Hence, we regret to inform you that the refund is not applicable in this case.

Also, we request you to avoid clicking on any flag or link while browsing, to avoid unwanted activations and deductions in future.

Thanks and Regards
Aircel Social Media Team