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Aircel — Amount deducted without any reason...

Address:500073

Respected Sir/Madam, My Aircel Mobile No. [protected]. I recharge on Monday for Rs. 100 and got TT value of Rs. 100. I did only 2 or 3 calls by tuesday night and the balance left over was about Rs. 88.00 but while i'm checking balance today morning i shocked my balance shows only Rs. 33.00. Rs. 55.00 was deducted without any reason. I request the concern team to check and refund the amount as immediately as possible. Regards, T. Kumar Rao
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Comments

Hi sathishrao_22,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Hi sathishrao_22,

We regret for the inconvenience caused.

This is to inform you that a balance of Rs.49 has been debited from your account for the value added service -IGAMES service has been activated through WAP mode on your account. kindly ignore any chargeable links while browsing and also keep the pop up blocker as off in the handset settings to avoid such activations. Suggest you to change the homepage to anything else than the Aircel wap portal.Kindly note that Rs 49 has been credited to your account on 29th Oct '15 as one time good will gesture.

Regards,
Aircel
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