[Resolved] Aircel — Amount Deduction without any service

Anshul441

from Noida, Uttar Pradesh

Address:	110031
Website:	www.aircel.com

Your customer service is so pathetic i cant tellhttp://www.aircel.com/hone is not activated with any VAS and confirmed by SMS STOP on 155223.and even after that amount is getting deducted daily by MSG NDAIRPI2 service Auto Renewal .If you Cheat like this your license must be terminated.Till yet approx 200 has already deducted.Kindly resolve the issue.

Ph No:[protected]
Name: Rajesh Jain(My Father)

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Sep 19, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Aug 13, 2016

Updated by Anshul441 Your customer service is so pathetic i cant tell you. my father mobile Number is not activated with any VAS and confirmed by SMS STOP on 155223.and even after that amount is getting deducted daily by MSG NDAIRPI2 service Auto Renewal .If you Cheat like this your license must be terminated.Till yet approx 200 has already deducted.Kindly resolve the issue.

Ph No:[protected]
Name: Rajesh Jain(My Father)

Verified Support

Aug 16, 2016

Aircel Customer Care's response Dear Anshul441,

We are forwarding your issue to the team. Meanwhile please share the below mention detail:

Date and time of Deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 19, 2016

Aircel Customer Care's response Dear Anshul441,

We would like to inform you that as checked your account detail and found that Rs.2/- PI pack was activated on your number which gives 10 MB 2G data/Day for which you are being charged on daily basis and now we have deactivated this pack from your number and no amount will be deducted from your number for this pack.

Warm Regards,
Aircel Social Media Team

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Comments

SUNNY MADDHESHIYA

from Tufanganj, West Bengal

Your coustmer service is very poor. no. Service activated on my mobile no. But 2rs per day deducted in my mob. Balance..I call ur coustmer care executive, they say they deactivate this service if any and I call 155223 for deactivate this service... I found there is no service activated..But everyday I found a msg to deduction of 2rs (ndairp2)...Plz solve my problem..And refund my deducted balance...Coz there is no service activated on my mobile no.

SUNNY MADDHESHIYA's reply, Apr 4, 2017

My no.is 7210593789...Please stop ur ndairpi2service nd refund my all deducted balance

Aircel Customer Care's response, Apr 6, 2017

Verified Support

Dear SUNNY MADDHESHIYA,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to confirm your identity:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN code:

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Apr 8, 2017

Verified Support

Dear SUNNY MADDHESHIYA,

We would like to inform you that we have deactivated Rs.2/- Data pack from your number. Hence charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team