[Resolved]  Aircel — authority is asking for debit card to refund the amount

Address:

Jodhpur, Rajasthan, 342303

How my complaint is marked as resolved without refund? This is not satisfactory. Authority is asking me for debit card, if i have not any debit card it means i am not eligible for refund? For your kind information my charge is deducted from my phone main balance then why authority is not refunding my amount in main balance.
Answer me on this
Wheather a person not holding debit card it means aircle will not refund the money?
Wheather i subscribed for service through debit card or aircel charged through debit card?
On what basis and on which law, rule and regulation authority is discriminating a debit card holder and non debit card holder?
My simple urge is that if my money is deducted from main balance then refund in main balance.
Adv. Chandan Singh