[Resolved] Aircel — auto activate vas service, and deducted my aircel amount.

Interview Upskill

from Delhi, Delhi

Address:

110096

From the last few days, rs 2 per day is getting deducted from my balance on my aircel no [protected] due to useless voice blog monthly service. I didn't activate it. I also checked under 155223 and found i haven't subscribed to any pack. I also not able to deactivate it by sending stop to 155223. This is pathetic service and cheating by aircel. Just stop this, and refund all my money.

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Nov 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (Interview Upskill),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (Interview Upskill),

We would like to inform you that you have been charged Rs 15/- for the activation of Voice Blog (VAS Service) on 6th September via IVR mode, post double consent from your end. Although, we have deactivated the service from our end but the charges are found to be correct and hence we regret that no waiver is applicable for the same.

Warm Regards,
Aircel Social Media Team