[Resolved]  Aircel — Auto renewal of Rs 26 SMS Pack

Address:Kolkata, West Bengal, 700150
Website:www.aircel.com

Date of Incident: 23rd June 2016 @12:48AM
My Number: [protected]

Description of incident:
This is the third time I am facing the same incident. I have complained the customer care for three times now reporting that Rs.26 SMS pack is automatically renewing itself please stop it or tell me the way to stop it. But, they told their is a way to stop it just send SMS "STOP" to some number then the pack will stop auto renewal. But it didn't work. Again I called them and they told there in no value added services on this number. But, still this thing is happening.

Next thing is the rude behaviour of customer executive. They need to train them properly how to behave with customers. I think Aircel is robbing their customers and all are included in this plan.

Now I want my Rs. 26 in return to my aircel number as soon as possible. I am unemployed and every penny worth like millions to me. I will kindly request the authorities to track down the cause and return or refund my money as soon as possible. Thanking You

Yours Sincerely
Arkaprava Roy

PS: Message from Aircel "" Congratulations! Your Rs 26 SMS Pack has been renewed successfully. Enjoy 400 L/N SMS free /21 Days."" @12:48AM | 23/06/16
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Aug 6, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Comments

Dear Sonarpur MMS,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Sonarpur MMS,


Thanks for writing to us. Please dial *121*026# to deactivate Rs. 26/- SMS pack activate on your Aircel number.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards

Aircel Social Media Team
Dear Sonarpur MMS,


We've checked and found that checked Rs. 26/- (SMS PACK-26, Benefits - 400 L/N SMS Validity 28 days ) deducted on[protected] at 00:18 am from your main account. Further, Rs. 26/- have been posted in your account on[protected].


Thanks and Regards

Aircel Social Media Team

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