[Resolved] Aircel — Auto renewal o[censored]nknown Pack

[email protected]

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110059

Hi Team,

I am getting regular message like "Your NDMC170317SMS2" pack has been renewed". Although I have not taken any service and pack.

My account balance is reducing due to deductions of this pack.

Please stop this auto renewal pack asap. And refund my deducted balance.

Even I tried to customer care numbers but not able to connect.

Please fix this issue otherwise I will close my number.

Thanks

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May 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Aircel Customer Care's response Dear Smparvez786,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 22, 2017

Aircel Customer Care's response Dear Smparvez786,

We would like to inform you that, as per our records, you charged Rs2/- for the Auto renewal SMS pack as per your consent it activated through IVR mode. Further, we have deactivated the service from our end. Hence charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team