Comments
Dear umii,
We regret the inconvenience cause to you. We would like to inform you that the vas service has been subscribed on your number through OBD mode on 29th November 2015 at 06:23PM post double consent from your end so this is renewal charge. The charges are found correct hence no waiver is applicable for the same. The vas service has been deactivated from your number.
Regards,
Team Aircel
We regret the inconvenience cause to you. We would like to inform you that the vas service has been subscribed on your number through OBD mode on 29th November 2015 at 06:23PM post double consent from your end so this is renewal charge. The charges are found correct hence no waiver is applicable for the same. The vas service has been deactivated from your number.
Regards,
Team Aircel
What do you mean by OBD mode? I have all the calls and sms record still in my cell phone. I got a call from [protected] at 10:41 AM, but I end that call in 7 second, I didn't get any call at the time you have mentioned. I have not done any mistake then how is it possible. By the way Its not the problem of getting money back. Keep the money! However all these thing are happening for money. The problem is whether customer have started any services or not. If they have subscribed any VAS then they should know that they have activated a service with own choice. But these thing are not happening here. After all the call centre department of Aircel is not helping the customers. We get reply only one thing "Sorry sir, we are unable to solve your problem this time please call after some time." Do you believe I am still trying to call them, but I get the reply "All the customer care executive are busy because of too many call, please call later, thanks for calling Aircel". I hope all many customers have known the fact that communication companies makes the special department for this type of robbery in customers account.
Hi umii,
We are re-escalating your issue to concerned team. Will soon share an update.
Regards,
Aircel Social Care team
We are re-escalating your issue to concerned team. Will soon share an update.
Regards,
Aircel Social Care team
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in