[Resolved] Aircel — Automatic activation of vas and deduction of money while browsing internet | |||||
Whenever i browse internet, lots of ads will pop-up which i don't mind or click anything. And whenever an aircel ad is shown, it will ask to click for subscription activation. Even if don't click the vas gets automatically activated. It sends me sms saying thank you for subscription and you have been charged rs. 35 for this like that. I have lost around rs.176 for activating 3 of these annoying incidents. I want my money back. I am an aircel customer for last 12 years and you should be more careful towards these annoying deductions and automatic activations. Else a lot of true and old customers like me are going to port to some other operator. Number [protected] circle karnataka. My recent deductions are on 1) 17th april, 2016; rs.35.0 for activating social book 75; 2) 21st april, 2016 rs. 35.0 for activating namkeen; 3) 24th october, 2015 rs. 99.0 for activating games club. Was this information helpful? | |||||
Dec 29, 2016 Complaint marked as Resolved Aircel people resolved this issue. Thank you Aircel Aircel customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Customer(lifearticles),
We have verified your account details and found that an amount of Rs.73/- has been deducted towards the usage of various services activated through WAP using internet from your handset. Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
We have verified your account details and found that an amount of Rs.73/- has been deducted towards the usage of various services activated through WAP using internet from your handset. Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Vikram(Vikram007),
We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
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We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in