[Resolved] Aircel — Automatic balance cut | |||||
My balance is being cut for services I have not subscribed to. I keep receiving messages that this service or that service has been auto renewed. I had just recharged for ₹50 yesterday and today I received a message saying some "Bollywood beauty" has been auto renewed, and an amount of ₹35 was automatically cut, and now my balance is 0. Firstly I don't even know what that service is, and secondly I have never subscribed to it. And this is not the first time this has happened. Just a couple of days back, this same thing happened, so I visited Aircel's website, and tried submitting a complaint to their customer care at the email provided by them, and to my shock, I received a reply saying that their account was full and couldn't receive further emails. Thus my complaint never got registered. So what other options am I left with? Anyway, I want all that to stop. I would like to point out that the only service I need is Calling & SMS. Nothing else. Not even internet anymore. If this happens again, I will discontinue using Aircel. Thank you. Was this information helpful? | |||||
Oct 11, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 10, 2016 Aircel Customer Care's response Dear Mancheng Marak, We are forwarding your issue to the team. Meanwhile please share the date and time of deduction. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 10, 2016 Aircel Customer Care's response Dear Mancheng Marak, We would like to inform that amount of Rs.35 got deducted on 08/09/2016 for renewal of BOBE35 service activated on 24/08/2016 through WAP mode. The service has been deactivated & Rs.35 credited in your account on 10/9/2016. Further, we request you to avoid clicking on any flag or link while browsing, to avoid unwanted deductions in the future. Thanks and Regards Aircel Social Media Team | |||||
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Aircel — For glamour zone 75 money detection.
My name is abdulajees. mobile no is [protected] on aircel network .two weeks ago same problem done and rectified. now also the zone 75 pack was activated. i dont use that pack.the pack was automatically renewal now. and my balance Rs75 was detected at 07-09-16. so refund my balanance to me. and stop that automatically renewal.Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
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Aircel Social Media Team