[Resolved] Aircel — Automatic deduct money, sending message you have subscribe some portal

bharatnishad

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 560032
Website:	www.aircel.com

Aircel provider do always this thing. It subscribe something from their side and deduct money from my balance. They are looting doing such thing, because they thing people will not take small things. When I talked to customer care person, He was saying that you have subscribed. When I told him, If I would have subscribed why I would have called you. I never subscribe those thing.
Please take action against them.

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Feb 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2017

Aircel Customer Care's response Dear Customer(Bharatnishad),

We are forwarding your issue to the team. Meanwhile please share the below mentioned details:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 12, 2017

Aircel Customer Care's response Dear Customer(Bharatnishad),

We have checked your account details and found that value added service was active in your account. Voice alert service got renewed in the account on 2nd Jan’17 and the same service got activated through an outbound call for which Rs.25 got debited. We would like to inform you that service was already deactivated on 6th Jan’17 and we regret to inform you that we would not be able to process any waiver as the same got activated based on your consent.

Thanks and Regards
Aircel Social Media Team