[Resolved] Aircel — automatic vas activation and deduction of main balance

Supratik Dutta

from Kolkata, West Bengal

Address:

741235

I am supratik dutta, a customer of aircel having mobile no.- [protected] (Kolkata) want to say that i have to pay for the services for which i have not opted. Vas services like gameloft club daily is automatically activated without my consent and ihave been charged for the same (Inr 4). I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you.

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Feb 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (Supratik Dutta),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 28, 2017

Aircel Customer Care's response Dear Customer (Supratik Dutta),

As per your request, INR 4 posted back to your number and VAS pack has been deactivated.

Warm Regards,
Aircel Social Media Team