Submit a Complaint
Mobile Service Providers
Aircel

[Resolved]  Aircel — automatic vas activation

Address:741235

I am supratik dutta, a customer of aircel having mobile no.- [protected](Kolkata) want to say that I have to pay for the services for which i have not opted. Vas services like gameloft club daily, SILK are automatically activated without my consent and I have been charged for the same.

I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Jan 18, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2017
Aircel Customer Care's response Dear Customer (Supratik Dutta),

As per system, informing that INR 15 posted to your number and VAS pack deactivated.

Warm Regards,
Aircel Social Media Team
Verified Support
Dec 18, 2017
Aircel Customer Care's response Dear Customer (Supratik Dutta),

As per your request, INR 7 posted to your number on[protected].

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

Related Aircel reviews

[Resolved]Aircel - CSO's are rude to the customers8[Resolved]Aircel - No customer service response!68[Resolved]Aircel - Misbehavior of customer representative!4[Resolved]Aircel Prepaid - My Aircel Number is Not Working119[Resolved]Aircel - Block the calls suddenly without any information!3
View all 10591 Aircel Reviews

Comments

I am supratik dutta, a customer of aircel having mobile no.- [protected](Kolkata) want to say that I have to pay for the services for which i have not opted. Vas services like gameloft club daily is automatically activated without my consent and I have been charged for the same(INR 7).

I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you.

Reply
Aircel Customer Care's response, Dec 27, 2017
Verified Support
Dear Customer (Supratik Dutta),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 28, 2017
Verified Support
Dear Customer (Supratik Dutta),

As per your request, INR 4 posted back to your number and VAS pack has been deactivated.

Warm Regards,
Aircel Social Media Team

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    View all 10591 Aircel reviews & complaints
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information