[Resolved]  Aircel — Automatically money deducted without any services

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:www.aircel.com

I am having Aircel Mobile no.-[protected] of last 4-5 years. But I am sorry to comment that Aircet is not functioning as a reputed Co.I have the following serous complains(with other complains) which I request them to look into seriously- (1) Everyday I have been debited Rs 2/- from my balance amt after confirming through following msg.recd. at 3Am to4PM that"NDAIRPI2 has been renewed on your Aircel Mobile" (2) Every month get a Msg confirming"You have been renewed for Music Connect at Rs 30/- for 30 Days. Last Msg. recd.on[protected] at 12:23PM (3) Similarly got a last msg.on[protected] at 12:13PM confirming "You have been renewed for Music Connect at Rs 18/- for 18 Days. Last Msg. recd.on[protected]at 12:13PM. I have never opted for or given clearance to you for above services and also not interested to avail these services in future.You have charged me about Rs 472/- for the above services which I never opted from OCT'16 to JAN'17.Hence it is requested to immediate stop these services and refund my money immediately otherwise I shall be forced Port to some other operator and may register a FIR against Aircel for this cheating. Pl. note I am a retired Sr.Citizen and cannot affored also this type deductions.
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Mar 17, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2017
Aircel Customer Care's response
Dear Customer(umarabi),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Feb 14, 2017
Aircel Customer Care's response
Dear Vikas,

We would like to inform you that, our team tried to contact you but the number was not reachable at 1:21 PM. Kindly share the alternate number with suitable timings so that we can assist you in a better way.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

My mobile no is [protected]...pls deactivate my rate cutter pack of rs 12 which is autoactivated by ur company aircel
Aircel Customer Care's response, Feb 10, 2017
Verified Support
Dear Harpreet Singh Johar,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Feb 18, 2017
Verified Support
Dear Harpreet Singh Johar,

We would like to inform you that as we have checked P12 pack has not active on your number.

Thanks and Regards
Aircel Social Media Team

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