Aircel Complaints & Reviews

Hi there,

Service request number 1-[protected]

I was told on 28.04.16 that the excess amount will be sent via a cheque on 28.04.16 and i'll be receiving it within 60 working days. It is more than 80 working days now, and i still haven't received the cheque. This is causing me a big trouble. My patience is becoming very thin, all i need is my refund.

All i wonder is, how come your regular monthly bill is sent within 2 days while the cheque takes more than 60 working days to come. This is absolutely ridiculous. If i didn't receive the cheque by this month, i'll seriously take this matter further.

Regards

Kalayarasan. K

Dear sir,
I am an aircel customer. My mobile number is[protected]. I have been using club 299 plan since 2014. Last month i had received one sms magic club 299, but i thought my plan has been renamed as magic club 299. My plan and tariff has been newly changed. I request you to do needful action and as soon as possible.

This is pathetic experience with aircel i am recharging rate cutter rs.47 on 20.8.2016 at 1.12pm on this number [protected] txn no. Kor[protected] after massage receive for "successfully recharge now all local mobile calls to any network at 1.2p/2sec" no promo has activate by aircel when i am calling after 4pm they are charging 1.35p per minute & i had talk with customer care executive mr. Provas he had provide me the complaint number : [protected] & he told me like every time at this moment our server has gone down so call again latter after 2 hours i am call again & mr. Biswajit singh provide me a lol solution, the solution is your retailer not properly recharge kindly recharge again this is solution if not properly recharge then how the massage will come. Kindly take a necessary action for this.

I have more than 350mb data balance in my account but today 8.50pm i have received a message from customer care and that message is (Dear customer, you have consumed 100% of your free quota. Dial *121# and activate data pack immediately to avoid charging from main account) but still i have above 350mb balance so please do your work correctly and you have to give the answer immediately

Ear sir /madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awaiting to hear from you.

Thanking you,
V. Mahendar

I have given request for deactivation of my aircel post paid, mobile no [protected] in the month of june2016. when i have paid the last bill that time i requested the person to deactivate my number that time he told me that number will be deactivated but still i am receiving the bill which i have not used .now they are saying that u have to clear all the bills then only the number will be deactivate.

I have recharged rs 69 on 18th august. Verification message shows that i got 72 talktime and 76 mb net for 3 days. But today my balance deducted to rs 0. I called customer care but they said that no net pack is active and there is no 76 mb net on rs 69 pack. I am attaching the confirmation sms in which the 76 mb net for 3 days is indicated. My aircel no is [protected]

Hi,

I am a aircel prepaid bihar customer mobile no : [protected] from sitamarhi and the company activates vas plan bhlcp25 without my consent and deducts rs 25/- from my balance. The ussd message to deactivate it nevers works and give weird error.
On calling customer care which takes hours to reach they shamelessly says that we have deactivated the plan but there would be no refund of money,

This is very demotivating and harassing behaviour from the mobile oprator and needs a serious attention from the consumer forum

Dear team,

Good morning,

Yesterday night (19.08.2016) time 22.42, i had received sms from dd-aircel regarding "thanks for subscribing to limitless music at rs.30.0 for 15 days validity. You will be renewed after 15 days. To unsubscribe sms stop to 155223. For your special offer dial 50000!! Toll free"

I dont know what is the limited music, y debited the amount?

Am not understanding why its happening.

Today morning deactivated the limitless music. But, not yet get back the money.

Hence, kindly arrange to get back the amount at the earliest in my balance.

Thanking,

Regards,

Arul. C
[protected]

Sir my self Rajni Kant and my aircel mobile number is [protected].
I had recharged with rs. 42 on 17 august 2016 but recharged could not be completed and money deduct from my corporation account 17/08/2016 NET Payment, 315577 TRF 42.0
please return my balance.

Sir,
I had recharged with a net pack of rs.27/- for “three days” and “talk time” for rs.110/- on 17.08.2016 in my mobile no.[protected]. I had hardly used internet services for about 5 or 6 minutes against netpack of rs.27/- when a message was received that my account balance was remained 01 paisa only. It is still not clear as against which recharged amount, balance of 01 paisa has been remained in my account. At the same moment i contacted and explained the same on 198 when the representative asked me to wait for 4 hours as their data was not working at that time. After 4 hours i again contacted on 198 when i was informed with same reply that i must wait for further 4 hours. Thereafter i repeatedly contacted on 198 but a “computerized message” was being telecasted that “all our representatives are busy now so either hold on or call later”.

So it is not understood as what is this nonsense service being provided by the aircel. This is totally a bad business as well as loot in other words also. This is a clear-loot in deceitful manner. First i was asked twice to wait for 4 hours on the excuse that aircel data services were not working and secondly befooled with computerized message. Meaning thereby that nobody is there is to listen customer’s voice in the fraud aircel company. This is totally a nonsense response as the aircel has managed its software in such a way that a customer may not be able to contact anyone in the aircel either on toll free or to its customer care centre etc.

In view of above, it may take notice that rs.27/- plus rs.110/- may be got remitted at once failing which i shall be constraint to seek legal remedy in the competent court of law entirely at the risk and costs of the aircel company.

For the past, 2 rupees per day is getting deducted from my balance under NDAIRPI2. I didn't activate it and checked under 155223 and found I'm not subscribed to any pack. Not able to deactivate by sending STOP to 155223. Not able to get in touch with any customer care executive. This is pathetic service and cheating by AIRCEL. just stop this. My no. [protected]

For the past one month, 2 rupees per day is getting deducted from my balance under NDAIRPI2. I didn't activate it and checked under 155223 and found I'm not subscribed to any pack. Not able to deactivate by sending STOP to 155223. Not able to get in touch with any customer care executive. This is pathetic service and cheating by AIRCEL. just stop this. Phone number [protected]. Name.. Bhuvaneswari

Hello Aircel,

I got a sms yesterday saying the pocket game got activated at a deduction of Rs. 5.0 for one day. Today I got a sms saying the service got renewed for next 15 days with a deduction of Rs.50. I called the customer care. They were very rough in replying. Finally service got stopped but I did not get the refund. I even not activated the service. The customer care person said the service got renewed so there wont be any refund. I even not renewed the service. Please help me with this else guide me for portability.

Thank you.
Abhishek Mishra
+91-[protected]

Dear sir

I am seemanchala nayak i take a postpaid connection in aircel no - [protected] i not added pocket internet pack but it added in my bill amount i complain to aircel agent mr. Golak ([protected]) he told me you pay your bill amount rs. 141 rest amount redemption to web but last two months i am faceing same problem but not solved i call to more time mr. Golak he told me dont worry it is processing wait some days but last 2 month facing same problem. I personally meet an aircel office saheednagar ms. Tripathy give me a number [protected] but problem not solved

Version 1 of Steeling customers money:

My aircel number [protected] have been charged for Masti clube, Video store, Youthnama, Game clube etc without my knowledge. After fought with Aircel customer care they refunded few. Aircel is Fraudulent and taking the customer money as much as they can.

Version 2 of Steeling customers money:

Now they stated steeling the money through rate cutter subscription. my number was subscribe for rate cutter 294 without my consent and was not refunded. if i asked they said USSD code was activated from customer side. even i not got the proper message for subscription of rate cutter from the aircel side.

Example of fraudulent - i have 303 rupees as balance on 15/8/2016. they subscribe 294 rs rate cutter without my consent. then i have balance of 7 rupees, in that also Aircel took 3 rs for Video club VAS subscription.

This was happened to most of the customers. many illiterate using Aircel don't know this. All the customers are loosing their money.
I also attached few files which describe the Aircel fraudulent.

I got a call from this mobile number and the fraudulent person used my debit card details to access my account.
Contact no of person: [protected]
Payee (His) card number: [protected]
I have registered a complaint for the same in following stations:
1. Cyberabad police station
2. Online complaint @ india.gov.in
3. Hyderabad city police
4. Cyber crime cell (Sbi cum telangana state)
5. Online fir

I have registered a complaint against him at telecom authority of india.
Any cooperation from your side would be really appreciated.

List of some proofs:
1. Voice recording of the conversation
2. Call directory
3. Personal details
4. Cctv footage of atm

Thanks!
Regards,
Sahil

Hi My mobile no is [protected](post paid)

requested for cancellation for the same no

and i need to adjust the last bill towards my advance payment

but i am receiving calls for payment, and they dont understand what i am saying kindly resolve this is asap

I have recharged 150 and activated Rc 89 1p2se local nd std still i did not get the offer

I have deactivated plan Rs 53 on mobile no [protected] through SMS by 59301 on 15/08/2016 at 19:11 hrs I have already received reply SMS for deactivation again Rs 53 deducted from my balance please take action against this company and refund my balance .company cannot hear any complaints I have many times registered against this company but resolved. ...

...my mobile no is [protected]