Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 40%
Submit a Complaint
9032
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1390
down
616
+91 12 4476 5000  [Head Office]
up
775
down
360

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



View More Information...

Customer satisfaction rating
40%
Complaints
9032
Pending
3556
Resolved
2673
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (865)

Aircel Complaints & Reviews

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Aircel — mobile portability unique code expiry

 arjun satish on May 3, 2018
Hello,

I am facing problem with porting. My upc code expired before the new operator could processed for mnp. Now i dont have network to generate new upc and neither the number given by aircel is working. Even the website for generating upc is also down. Please help me. As is the primary number for my all bank, aadhar related documents. My number is [protected]....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — unused balance

 Sohul on May 3, 2018
I'm sonam agarwal my aircel number number is[protected] in this number i have 450 rupees unused balance. After my aircel network getting deactivated i requested executive to refund my value but there was no response. Please look into the matter seriously and i kindly requesting you to reply me as soon as possible.
Thanking you,
Sonam agarwal.
[protected],
Alternate number....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — airtel number payment accepted by aircel

 Nayaab Merchant on May 2, 2018
I accidently selected the aircel instead of airtel on my banks portal to make a bill payment of inr.800. And somehow the payment was successful! How could the transaction be successful if the number does not even belong to aircel. Please refund my money and get in touch with me on my email id a2zra@yahoo.com. I have sent an e-mail on care. Mumbai@aircel.co.in but have not received any response. This is very upsetting. Please get in touch as soon as possible. Thanking you in advance....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — payment extortion for settled dues.

 K K Thomas on May 2, 2018
Have settled all dues prior opting the port transfer and sent mails to aircel with proofs. No response from aircel and they have collected repeatedly dues when number was already transferred to other operator in dec 2017. Telephone calls and personal visit to their office representatives did not give any proper response. The telephone number is [protected]which is currently with vodafone. Can share all documents on demand....
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — cheated the retailer's investments

 deshma32 on Apr 28, 2018
The aircel network informed to public, as they will close their network on april 15th and they provided upc codes to change networks without changing mobie number.

What they cared for retailers? Every retailer maintain minimum 1000rs to 5000 rs of balance in their ec sim. Also maintain 2000rs to 5000rs voucher stock for their business. Why aircel not planned to refund the amount for retailers?

I am one of them and need right solution......
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — upc expired, please help

 Dhiman Kakati on Apr 28, 2018
Dear aircel team, you stopped service in assam, and don't find it necessary to give port to another operator. I tried emailing, but no response from your side. It clearly shows how irresponsible you are. I sent sms for porting my number, didn't receive any reply.

My aircel # [protected],
Circle: assam

Please extend the upc validity so that i can port to other operator

Kindly email me at dhiman. Kakati@gmail.com...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — refund my balance for aircel no 9044739649

 sonu9044 on Apr 26, 2018
Sir
I belong from up east. I haven't finding aircel network from 20th of february 2018. My aircel no is [protected].
I have a lot of balance in my aircel account about rs.1200. The network is totally unavailable from february 2018 without being any messages or notice to me.
I got suggestions from consumer forum. The complain no is 670125 dated 1/4/2018.
Sir please confirm me that;
In up east will aircel network to be continued or not???
If any suggestion or queries please contact me at my mobile no
[protected].
Or by my email
Yadav786upendra@gmail.com...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — for aircel call details

 chander parkash kathuria on Apr 25, 2018
Hi sir
I want the complete call history of aircel number [protected]. His person name is rahul sharma, he is fraud of rs. 6000/- from me. My mobile no. Is [protected]. Please give me the caller address then i go to his home for our rs 6000/-.

Please help me and co-operate me as soon possible. If u have any details then send to my e-mail id: c_kathuria1973@yahoo.in

Thanks

Chander parkash...
Complaint comments  Read comments [1]Complaint category Loans

Aircel — regarding porting aircel network to other network any network [Resolved]

 madhumita_tukai on Apr 24, 2018
I am facing problem with porting. My upc code expired before the new operator could processed for mnp (showing in website upc expiry date[protected]. Now i dont have network to generate new upc and neither the number given by aircel is working. Please help me as soon as possible . As is the primary number for my all bank, aadhar related documents. Its very urgent....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — how to port out while on international roaming

 sathishraj_86 on Apr 24, 2018
I'm aware that aircel has been bankrupt and subscribers are been ported out to other services.

However i am currenly in usa now and couldn't reach aircel support through any means as updated in their website, however i want to know how i could get my number ported out to other service providers.

Also will i get the current balance transferred to my the ported service provider....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — upc number got expired

 Safia Parveen on Apr 23, 2018
I generated my upc code on 30 march but it got expired before i can port to some other network, but every time i try to generate new upc code in the online site which is available, it shows the expired one upc code please tell how to generate new upc code. Every time on this site
http://35.154.143.159/upc/getUPC.jsp
Shows same code and get a expired date which is already gone....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — upc code invalid pls solve

 AkashGuptaSky15 on Apr 22, 2018
Sir m jb v upc code generate krta hu same code bar bar ata hai de836193
M bahut try kia vodaphn airtel jio
Docomo
Sb invalid bta rhe m bahut preshn hu nazdeeke aircel store v closed ho gye
Mere otp netbanking sb bnd pdha hai pls
Cal me [protected]
Provide new upc code
Solve it...
Team...
I m waiting for a long time......
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — number not activated after successfully ported [Resolved]

 mubi.123 on Apr 21, 2018
I ported on 31 mar 2018 from aircel to airtel and activation date was given as 17th april 2018. But not activated yet. Now customer care is saying upc code mismatch/details not available or any other excuse. What to do now? After waiting so long now these excuses are creating nuisance. Initially there was problem with upc code generation. But after doing everything number is not activated...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — sim card no network

 adityag102 on Apr 19, 2018
My aircel sim card stopped working from a month no network and when i call to this no. It shows it is switched off, now what can i do no customer service number is picking up the phone. Means this kid of service i cant accept from aircel. Aircel does not cares for its old customers which is a bad influence in market that's one of the reason aircel lost its market....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — to port aircel sim to other network

 shwethapurshi on Apr 19, 2018
I want to port my aircel service to other service... Message not send to 1900 (Universal port number) from last two days. Even i called their complaint number 198, they keep saying me their server is down.

It is something blocked by aircel, just to ensure that no body is able to port from aircel to other providers.

Since aircel network is not available, i wanted to port my number to other network.

So i sent a message like port to 1900 from aircel sim itself.

Not able to send a message, since the service is not available for this sim....
Complaint comments  Read comments Complaint category Broadband

Aircel — numbers stopped working

 sstggn on Apr 27, 2018
My numbers which belonged to Reliance, [protected] & [protected] were ported to aircel in m/o Dec 2017 & Jan'18. Last month suddenly both these numbers stopped working for many days without any valid reason. I have already registered my aadhar with these number at the time of porting of numbers. Please help. I may be contacted on [protected]. All these numbers are in rajasthan circle. Please activate these number if aircel is no more working or provide me code so that I may be able to port these number to some other service provider....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — aircel not taking any action regarding refund of stock balance received from aircel

 skpradhan18 on Apr 14, 2018
I had balance of rs. 500 in my demo sim & before one day company send me another rs. 500 to my demo sim for business. Where as the next day morning aircel company collapsed. But after this its about 2 months to being closed, the aircel company not taking any action to refund the balance which had been transferred to my demo. But i need that aircel must refund my cash when the company is closed & i cant do any transaction from my demo sim.

So i request to trai please look into the matter and order to aircel to refund my money & withdraw there balance from demo sim.

Thanks...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — my sim is not working please let me know the solution

 Divya_aircel on Apr 13, 2018
Hi i am facing a problem with aircel sim network... My aircel number is [protected] bangalore karnataka... My sim is not working since one month and no network at all and i tried to call to service numbers which are available on interest but all your service numbers are switched off i am using this number since 3 years please let me know the solution thank you...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — not providing porting code (nine times complain to them including tra)

 Chirag Mogal on Apr 13, 2018
Dear sir. Earlier aircel prepaid shutdown the maharashtra circle so now my sim is showing "emergency calls" i have prepaid number of aircel & requesting for port code to nearest outlets but they can't able to got port code.
Retail store has suggested for forward the details to aircel customer care with the complete kyc of mine & simcard last 5 digit. As per his suggestion i've forward all the details on his maharastra circle customer care id nine times with cc to trai department when i didn't reply after fourth mail.
I am very surprised that no tri or no aircel his help me to provide...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — refund my prepaid balance in bank account

 Chandra_250058 on Apr 12, 2018
Hi consumer court,
I am aircel customer for more than a year now. I have around 500 rs bal in two numbers [protected] and [protected]. A month earlier suddenly all the services of mobile network was stopped without any prior notification. If aircel network is not going to start in future, i request them to refund the money present in our prepaid sim to our bank account. I have talked to aircel representative at aircel express centres, but they said they can't do anything, as company is # down operations. This is totally unfare to shut down network without any prior notification. I want...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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