Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 37%
Submit a Complaint
10490
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1383
down
616
+91 12 4476 5000  [Head Office]
up
773
down
358

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



View More Information...

Customer satisfaction rating
37%
Complaints
10490
Pending
4485
Resolved
2683
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (930)

Aircel Complaints & Reviews

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Aircel — to port aircel sim to other network

 shwethapurshi on Apr 19, 2018
I want to port my aircel service to other service... Message not send to 1900 (Universal port number) from last two days. Even i called their complaint number 198, they keep saying me their server is down.

It is something blocked by aircel, just to ensure that no body is able to port from aircel to other providers.

Since aircel network is not available, i wanted to port my number to other network.

So i sent a message like port to 1900 from aircel sim itself.

Not able to send a message, since the service is not available for this sim....
Complaint comments  Read comments Complaint category Broadband

Aircel — numbers stopped working

 sstggn on Apr 27, 2018
My numbers which belonged to Reliance, [protected] & [protected] were ported to aircel in m/o Dec 2017 & Jan'18. Last month suddenly both these numbers stopped working for many days without any valid reason. I have already registered my aadhar with these number at the time of porting of numbers. Please help. I may be contacted on [protected]. All these numbers are in rajasthan circle. Please activate these number if aircel is no more working or provide me code so that I may be able to port these number to some other service provider....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — aircel not taking any action regarding refund of stock balance received from aircel

 skpradhan18 on Apr 14, 2018
I had balance of rs. 500 in my demo sim & before one day company send me another rs. 500 to my demo sim for business. Where as the next day morning aircel company collapsed. But after this its about 2 months to being closed, the aircel company not taking any action to refund the balance which had been transferred to my demo. But i need that aircel must refund my cash when the company is closed & i cant do any transaction from my demo sim.

So i request to trai please look into the matter and order to aircel to refund my money & withdraw there balance from demo sim.

Thanks...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — my sim is not working please let me know the solution

 Divya_aircel on Apr 13, 2018
Hi i am facing a problem with aircel sim network... My aircel number is [protected] bangalore karnataka... My sim is not working since one month and no network at all and i tried to call to service numbers which are available on interest but all your service numbers are switched off i am using this number since 3 years please let me know the solution thank you...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — not providing porting code (nine times complain to them including tra)

 Chirag Mogal on Apr 13, 2018
Dear sir. Earlier aircel prepaid shutdown the maharashtra circle so now my sim is showing "emergency calls" i have prepaid number of aircel & requesting for port code to nearest outlets but they can't able to got port code.
Retail store has suggested for forward the details to aircel customer care with the complete kyc of mine & simcard last 5 digit. As per his suggestion i've forward all the details on his maharastra circle customer care id nine times with cc to trai department when i didn't reply after fourth mail.
I am very surprised that no tri or no aircel his help me to provide...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — refund my prepaid balance in bank account

 Chandra_250058 on Apr 12, 2018
Hi consumer court,
I am aircel customer for more than a year now. I have around 500 rs bal in two numbers [protected] and [protected]. A month earlier suddenly all the services of mobile network was stopped without any prior notification. If aircel network is not going to start in future, i request them to refund the money present in our prepaid sim to our bank account. I have talked to aircel representative at aircel express centres, but they said they can't do anything, as company is # down operations. This is totally unfare to shut down network without any prior notification. I want...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — unable to pay bill for postpaid bill / number deactivated

 Sahuanil2018 on Apr 11, 2018
I m unable to pay bill for postpaid no-[protected], number is deactivated, while trying for on line payment, it asks for relationship number, which i don't have, plz resolve.

Also visited several stores in the area, they are denying to receive amount.

Aircel is not responding to any calls or emails regarding reconnection / bill payment.

Since all my bank account, e mail id's & personal information has been linked with this phone number, i severely affected.

Plz ask aircel to collect dues & reactivate number as soon as possible....
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — mobile number portability bhubaneswar

 Subham54321 on Apr 10, 2018
Since the company's going down financially or what i don't know, they have stopped providing service in most areas. So there's no network coverage of aircel here. Since, all my official bank accounts and other important things are linked with this no. [protected] i need to portable this no. To another network. But every time i apply for portability, they are rejecting it and not letting me port my number....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — not processing refund

 Rishabh Nischal on Apr 10, 2018
My no [protected] had been ported out from aircel to bsnl in last month after that i recharged my account with 50 rs from freecharge but due to their app mistake the money transferred to aircel instead of bsnl. Freecharge claiming that they tried to contact aircel regarding the same but as they are fraud and cheating company they are refusing to give the money back. I believe if it had happened to me it might had happened to others too. I want you to take strict action against the aircel so they will not do it again to any one. Reference id for recharge is id kor[protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — abruptly stopping mobile services without prior notification.

 Gayathri Damara on Apr 9, 2018
I am a customer of aircel from past 7 years. It is my permanent number and has given as a reference everywhere.

I completed my studies and applied for job giving this number. Later i came to know i missed many opportunities including my passport verfication, from the month of march. I lost a lot from this irresponsible service. I demand a compensation.

I even tried to change network by using port method but no use. I tried to contact aircel customer care many times but no response.

Kindly do reply, i trusted your team and looking forward for justification....
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Aircel — unique porting code for my aircel no.

 9439147161 on Apr 8, 2018
Please provide me the unique porting code for my aircell no [protected]. It is regretted that aircel is neither providing the network service nor unique porting code for change over other network. Please resolve the above issue and mail to ashok. Mishra123@hotmail.com or send sms to [protected]. Your early action in this regard is appreciated please.

Thanking you

Ashok kumar mishra...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — my sim stopped working suddenly

 Bharadwajny on Apr 8, 2018
Hi my mobile number is: [protected]. Toy surprise all of a sudden my sim stopped working and it is damaged, then i realized that aircel stores are all shut down and even the customer care number is not working..
I don't want to lose that number as many people will contact in that number..
I need that sim to be replaced or ported to other operator as early as possible..
Please help me.. Thank you....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — porting sim from aircel to idea... but didn't get any network after 10 days

 Mark Evens on Apr 8, 2018
Please help me i ported my aircel sim to idea on 28th march after filling the application... And it's been 10days my sim don't show any signal and any network i get my upc code on 28th march... And ported it on same day... My aircel sim number belonged from bihar but now i live in pune, maharashtra i ported my numerd here in pune on 28th march... Please help me...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — port cord

 sneha y on Apr 7, 2018
How many times should i send my no, to 1900 to port my sim?
Its been more than 2 months that I'm not having network
there is no aircel stores also
neither the customer care are receiving my calls
How are we even supposed to contact
please send me port code as soon as possible
we buyer aircel sim because of its reputation
please dont spoil it
This is the last option left with me
please guys help me
its really urgent...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — non receipt of refundable deposit rs 3000/- for I r facility not used as the company is closed

 Eraharam on Apr 6, 2018
I am to her a refund of rs 3000/- towards non usage of Aircel I R facility and the duel bill charge at rs 460/- while closing down the account in respect of my erstwhile Aircel cell no [protected]
Sent a complaint to TRAI on 16/03/18 but no response till date
I have served as a director on the board of Aircel during my service at IDBI
I think I deserve a decent treatment and settlement of a genuine claim !ii...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — portability code issue

 Nanthakumaran on Apr 6, 2018
I am using tamilnadu Aircel and they issued a port code. I submitted for portability in other network but it was rejected due to invalid port. Why the Aircel provide invvaild or wrong port code. Now i am unable to get my old number. I am going to raise a consumer complaint about this issue.
My Mobile number [protected]
Port code:DT831256
LAST 5 DIGIT 66373...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — upc code is not provided

 Raja1444 on Apr 6, 2018
My mobile phone number is [protected], sim number is 47723 (Last five digit of sim) from last one month, i am not getting any network from aircel. Before that, i have not received any upc code. Now, i am unable to get the port code through sms service, as there is no network. From last 30 days i am trying to get the upc code through online server. However, so far, i am unable to get the port code. 
The message from the server is "unable to generate upc: customer mobile number is not active at crm"
Please take necessary step to solve this issue, and provide the upc code asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel Cellular — upc code generation

 savita tangwan on Apr 4, 2018
I lost mobile number [protected] (AIRCEL UTTRAKHAND-WEST UP) in addition to the following forwarded e-mail.
required UPC code.at alternative no.[protected] has applied for application number- I-[protected] dated[protected] and has been contacted at customer care no [protected] very often but I have not received the any reply of Aircel Company.
Aircel company has completely shut down its business in Uttarakhand.and most of the company's customer care numbers are closed or fake.I have this very important number, Please, I would like to resolve my problem as quickly as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — problem with your services

 Varshita L Sanil on Apr 5, 2018
From past few months my aircel number is not working, that is i m neither receiving any messeges or calls nor i m able to send messeges or make a call... May i know what are the reasons for the same? Its quite annoying and what should i do now.. Is there any solution or should i chamge my sim card.. A hell lot of time has passed now.. Please revert back soon......
Complaint comments  Read comments Complaint category Telecommunications

Aircel — wrong port number provided

 nandini2476 on Apr 4, 2018
Respected sir/madam

My aircel number is [protected]. I ported my number and got upc code and the code number is dt 49962. But i am not able to change my network. My number is getting rejected while porting and the issue is with the upc code number. Please provide me another upc code number. Please do the needful.

Thanking you
With regards
R. Nandini...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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