Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 39%
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8715
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1068
down
451
+91 12 4476 5000  [Head Office]
up
616
down
256

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
39%
Complaints
8715
Pending
4707
Resolved
2246
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (822)

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Aircel Complaints & Reviews

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Aircel — service operator

 Anika Srivastava on Jan 8, 2018
As per recharge of 345 on25dec d benefit should credited by un limited calls & 1gb data per day but meri calls cut kar di ja rhi h jab ki 84days tak mhuje ishka benefits milana chaiye tha aap log service bhut bakwas h. Koi recharge easily nhi hota jab tak compliment naa dalo. This telecom services re became burst day by day on every recharge pls give a praticular solution give my benefit. Yaa to offer mat do yaa to benefit do as soon as possible. Level 1o din me service cut karne ka k reason h jab ki maine unlimited pack ka recharge kiya h my no is [protected] ur customer service no re not working...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Aircel — calling tariff

 sankyshekhar on Jan 9, 2018
Sir iam recharge of 101 paln according to your morning massage (unlimited calling+5gb 3g deta).I am not receive my unlimited calling facility that you provide 101 plan dailing with 150 to retailer .I am recive only internet deta not unlimited calling that is not fulfill your msg send on my number [protected] at 10.30 /10 am morning
.Please take nessery action nor I am complain to trai or govt of India.
Thanks u...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — number issued to someone else

 Rishabh Soti on Jan 8, 2018
My personal phone number [protected] is issued to someone as i am in my hometown and aircel service wasnt there so due to this i am unable to use my number when i go back to the circle from which i brought it was blocked and issued to aomeone else please help me it is my very importent number also attach to my banking details and ny company profile so please help...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — kindly activate my number

 Malini1990 on Jan 8, 2018
Hi team,

I am currently on roaming and hence my aircel number +91 [protected] got deactivated.
I have sent multiple mails but no response on that.
Kindly reactivate the same. I have this particular number registered for different important validations.
Need to get it resolved as soon as possible.
To reach out to me, contact on +91 [protected].

Regards,
Malini roy...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — providing no service on mobile prepaid in punjab

 MELA RAM, Gupta on Jan 8, 2018
I am subscriber to aircell mobile no.[protected] living in bathinda for last 7 years but it disrupted the service on 3rd dec, 2017 without notice causing harassment and loss in my business. It has also not provided me no for port to other company nor restored service despite there is sufficient balance in the account
Mela ram gupta
Alternative m. No [protected]...
Complaint comments  Read comments [1]Complaint category Other

Aircel — unable to send port sms to 1900 from my aircel number

 Mohit076 on Jan 7, 2018
Dear sir,

I want to port my number from aircel to airtel but i am not able to send sms to 1900. I tried port [protected] but sms is not getting delivered.
I called aircel customer care multiple times, but they always say only one thing "there is some issue at server side please try after 24 hours."
Please help me to get this issue resolved.

Regards
Mohit singhal
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — rejecting mnp request

 Parthiban Loganathan on Jan 7, 2018
I own 4 aircel postpaid connection which are used by my family members. I've tried porting my numbers through mnp for four times in last 10 days because of its poor service. But aircel is rejecting my request even though i've cleared all my dues. Worst network worst service. I couldn't contact any of the customer service like 121 and 198 they never respond. I've paid my one month bill extra in advance to get out of poor aircel but they won't let it happen. I've tried contacting the store and i'm helpless the store people never raise the complaint and nothing works. - parthiban l [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — still money not credited

 Kadar Karai Mannan Gkr on Jan 7, 2018
Deduction of balance without my consent
This might be the 4th or 5th time that has been happening, deducting of main balance through vas without my consent, which i did not subscribed at all. I want my refund back of rupees 57 asap, 36 rupees for exotic india and 21 rupees for hungama play weekly.
And stop extorting money from us with such unfair methods. And unsubscribe every vas that you guys made me subscribe without my consent because the same cycle wil occur again, and i'll be here again complaining. If you continue such acts you will lose many customers, including me.
I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel outgoing call not working (maharashtra - pune)

 mail4prtham on Jan 7, 2018
Hi,

I have aircel no.[[protected]], i am able to receive incoming call, however outgoing calls not working from 2 days.
I tried inserting sim to different mobiles and same issue, why my outgoing calls deactivated??
Also i had balance in my phone, why this happened??
The aircel callcenter said aircel network is going to closed on end of january for pune region and i need to port my number to other network??
I have balance in my account....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — balance katna

 Ravi sharma 123 on Jan 7, 2018
Jab icha ho company balance kaat leti he. Kal night me aircel vaalo ne mere 20 rs kaat liye bina kisi reson ke. And mene ek msg pack bhi karvaya tha jo nhi kiya or mere balance kaat liya or custmer care vaalo ko phone lagta nhi. Lagta he to solution nhi karte he. Mere aircel numeber he ye.[protected]. Pleas sir is compaint ka aap solution karna i am wait. For solution thank u sir....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — call sms barred without any reason [Resolved]

 Pk.11 on Jan 7, 2018
I cannot make calls or sms from my aircel number nither i can call to customer support. Already recharged rs10. Cannot update aadhar as call barred. Please resolve as soon as possible.   replace all...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — otp request issue

 vjmohammedyounus on Jan 6, 2018
Hi
This is worst nightmare i am facing as there is no otp request coming to me on my mobile from any bank or any online shopping app like flipkart etc. The same request i gave from my other mobile no it comes in few seconds. After porting of my mobile no to your network apart from other family members also i never faced any problem for around 1 month but at present i am stucked even after arising a complaint. So better look into this matter seriously. As per you customer service representative they deactivated all my dnd service's also but no resolution happened, they too are clueless
Complaint comments  Read comments [1]Complaint category Credit Cards

Aircel — aircel linking with aadhar.

 iamdiptesh on Jan 6, 2018
I'm unable to link my aircel number with aadhaar, retailer is saying that he cannot link aadhaar due to technical issues, i linked my airtel number but facing problem with aircel only. Even when i'm dialing 14546 it says the number doesnot exits, you you want me to port my number?

I want don't want my number to be closed, please fix this issue before the deadline passes....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — unnecessary balance deduction in aircel

 Bipro Porey on Jan 6, 2018
Sir my mob. No. Is [protected] and aircel company cut my balance many times, they activate any service on my mob. No. Without my confirmation and cut the balance. After then customer care not pic up my phone, every time busy. So please i requested to you refund my balance positivly and also i cant to customer care number they blocked my number, deduct continue my balance from last 2 days rs 61 and rs 40...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — balance cut for unknown reason.

 Ubiswas on Jan 6, 2018
I had recharged my aircel number on 3rd january 2018 with 25 ruppes. After rechange 25 ruppes was given to me as the full talktime offer the provide me. After rechange i had made few phone class and and send only one massage. After all this i had 21.80 ruppes talktime in my main account balance. But suddenly a few hours later i had checked my balance i then i saw there was only 1.80 ruppes talktime left. Why 20 ruppes talktime has cut from my account? I need my balance back in my account as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — migration from postpaid to prepaid not happened

 Jeyakumar S on Jan 5, 2018
I raised request to change my mobile numbers from postpaid to prepaid on 29th dec 2017 and i paid all outstanding and paid extra rs. 150 as instructed by them. But still the connection not migrated to prepaid. Every day i am getting 2 to 3 calls from aircel customer care and asking the reason for change. I explained the reason so many times. But these guys are continuously asking me the same question every day and simply postponing my request by asking these kind of questions.

I harshly told them don't call me back, and do what i requested. But, no impact. Same thing is happening...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel (maharashtra - pune ) outgoing call not working only incoming active

 swarupk2007 on Jan 4, 2018
Hi,

I have aircel no. [protected], I am able to receive incoming call, however outgoing calls not working from 2 days.
I tried inserting sim to different mobiles and same issue, why my outgoing calls deactivated ??
Also I had recharged of 330 Rs (Txn No. - MHR[protected] for which I received 251.24 talktime, however I should get 330 talktime, why this happened??
The aircel callcenter said aircel network is going to closed on end of January for Pune region and I need to port my number to other network ??
I have balance in my account.
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel offer is not genuine

 bala1977 on Jan 4, 2018
I done a recharge of ₹96 on 23.12.2017 which came from aircel offer to me. I made a recharge of ₹96, amount debited but there is no change in aircel prepaid number.

Nothing recharged.Amount still not refunded.

I also attached the SMS came from aircel office and My SBI account statement.

Nearly 12 days gone, there is no response from aircel

Also i tried many times through 198 from aircel but it tells temporarily stopped. Out of service.

Pls help me sir.. And try to refund the amont.
My mobile number
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — continuing vas activations in spite of repeated requests. no response after 5 mails

 Rishva on Jan 4, 2018
Sir, i my mobile [protected]has been receiving unwarranted activations for a long time... I tried 155223 but they say no activations done for this number... I call and they give lame reasons and do not respond... I mailed to cs then they deactivate... But immediately the activations start... I again mail... Again deactivated... Again started activations immediately... This has continued for five times... Each time multiple activations are done... This time around 40 activations have been done till now since last 2 days.
What...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — non deactivation of 2rs. 2g internet auto renewal pack

 Somya Pandey on Jan 4, 2018
The 2G pocket internet pack got activated on my number without any request to do so on 27th decemeber 2017.I have tried many USSD codes but nothing has helped yet and I am unable to deactivate the 2rs. 2G pocket internet pack. This is leading me to loose my phone balance on daily basis.please help me and resolve the issue as soon as possible....
Complaint comments  Read comments Complaint category Internet Services

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