Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 40%
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9032
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1390
down
616
+91 12 4476 5000  [Head Office]
up
775
down
360

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



View More Information...

Customer satisfaction rating
40%
Complaints
9032
Pending
3556
Resolved
2673
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (865)

Aircel Complaints & Reviews

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Aircel — unable to pay bill for postpaid bill / number deactivated

 Sahuanil2018 on Apr 11, 2018
I m unable to pay bill for postpaid no-[protected], number is deactivated, while trying for on line payment, it asks for relationship number, which i don't have, plz resolve.

Also visited several stores in the area, they are denying to receive amount.

Aircel is not responding to any calls or emails regarding reconnection / bill payment.

Since all my bank account, e mail id's & personal information has been linked with this phone number, i severely affected.

Plz ask aircel to collect dues & reactivate number as soon as possible....
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — mobile number portability bhubaneswar

 Subham54321 on Apr 10, 2018
Since the company's going down financially or what i don't know, they have stopped providing service in most areas. So there's no network coverage of aircel here. Since, all my official bank accounts and other important things are linked with this no. [protected] i need to portable this no. To another network. But every time i apply for portability, they are rejecting it and not letting me port my number....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — not processing refund

 Rishabh Nischal on Apr 10, 2018
My no [protected] had been ported out from aircel to bsnl in last month after that i recharged my account with 50 rs from freecharge but due to their app mistake the money transferred to aircel instead of bsnl. Freecharge claiming that they tried to contact aircel regarding the same but as they are fraud and cheating company they are refusing to give the money back. I believe if it had happened to me it might had happened to others too. I want you to take strict action against the aircel so they will not do it again to any one. Reference id for recharge is id kor[protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — abruptly stopping mobile services without prior notification.

 Gayathri Damara on Apr 9, 2018
I am a customer of aircel from past 7 years. It is my permanent number and has given as a reference everywhere.

I completed my studies and applied for job giving this number. Later i came to know i missed many opportunities including my passport verfication, from the month of march. I lost a lot from this irresponsible service. I demand a compensation.

I even tried to change network by using port method but no use. I tried to contact aircel customer care many times but no response.

Kindly do reply, i trusted your team and looking forward for justification....
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Aircel — unique porting code for my aircel no.

 9439147161 on Apr 8, 2018
Please provide me the unique porting code for my aircell no [protected]. It is regretted that aircel is neither providing the network service nor unique porting code for change over other network. Please resolve the above issue and mail to ashok. Mishra123@hotmail.com or send sms to [protected]. Your early action in this regard is appreciated please.

Thanking you

Ashok kumar mishra...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — my sim stopped working suddenly

 Bharadwajny on Apr 8, 2018
Hi my mobile number is: [protected]. Toy surprise all of a sudden my sim stopped working and it is damaged, then i realized that aircel stores are all shut down and even the customer care number is not working..
I don't want to lose that number as many people will contact in that number..
I need that sim to be replaced or ported to other operator as early as possible..
Please help me.. Thank you....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — porting sim from aircel to idea... but didn't get any network after 10 days

 Mark Evens on Apr 8, 2018
Please help me i ported my aircel sim to idea on 28th march after filling the application... And it's been 10days my sim don't show any signal and any network i get my upc code on 28th march... And ported it on same day... My aircel sim number belonged from bihar but now i live in pune, maharashtra i ported my numerd here in pune on 28th march... Please help me...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — port cord

 sneha y on Apr 7, 2018
How many times should i send my no, to 1900 to port my sim?
Its been more than 2 months that I'm not having network
there is no aircel stores also
neither the customer care are receiving my calls
How are we even supposed to contact
please send me port code as soon as possible
we buyer aircel sim because of its reputation
please dont spoil it
This is the last option left with me
please guys help me
its really urgent...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — non receipt of refundable deposit rs 3000/- for I r facility not used as the company is closed

 Eraharam on Apr 6, 2018
I am to her a refund of rs 3000/- towards non usage of Aircel I R facility and the duel bill charge at rs 460/- while closing down the account in respect of my erstwhile Aircel cell no [protected]
Sent a complaint to TRAI on 16/03/18 but no response till date
I have served as a director on the board of Aircel during my service at IDBI
I think I deserve a decent treatment and settlement of a genuine claim !ii...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — portability code issue

 Nanthakumaran on Apr 6, 2018
I am using tamilnadu Aircel and they issued a port code. I submitted for portability in other network but it was rejected due to invalid port. Why the Aircel provide invvaild or wrong port code. Now i am unable to get my old number. I am going to raise a consumer complaint about this issue.
My Mobile number [protected]
Port code:DT831256
LAST 5 DIGIT 66373...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — upc code is not provided

 Raja1444 on Apr 6, 2018
My mobile phone number is [protected], sim number is 47723 (Last five digit of sim) from last one month, i am not getting any network from aircel. Before that, i have not received any upc code. Now, i am unable to get the port code through sms service, as there is no network. From last 30 days i am trying to get the upc code through online server. However, so far, i am unable to get the port code. 
The message from the server is "unable to generate upc: customer mobile number is not active at crm"
Please take necessary step to solve this issue, and provide the upc code asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel Cellular — upc code generation

 savita tangwan on Apr 4, 2018
I lost mobile number [protected] (AIRCEL UTTRAKHAND-WEST UP) in addition to the following forwarded e-mail.
required UPC code.at alternative no.[protected] has applied for application number- I-[protected] dated[protected] and has been contacted at customer care no [protected] very often but I have not received the any reply of Aircel Company.
Aircel company has completely shut down its business in Uttarakhand.and most of the company's customer care numbers are closed or fake.I have this very important number, Please, I would like to resolve my problem as quickly as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — problem with your services

 Varshita L Sanil on Apr 5, 2018
From past few months my aircel number is not working, that is i m neither receiving any messeges or calls nor i m able to send messeges or make a call... May i know what are the reasons for the same? Its quite annoying and what should i do now.. Is there any solution or should i chamge my sim card.. A hell lot of time has passed now.. Please revert back soon......
Complaint comments  Read comments Complaint category Telecommunications

Aircel — wrong port number provided

 nandini2476 on Apr 4, 2018
Respected sir/madam

My aircel number is [protected]. I ported my number and got upc code and the code number is dt 49962. But i am not able to change my network. My number is getting rejected while porting and the issue is with the upc code number. Please provide me another upc code number. Please do the needful.

Thanking you
With regards
R. Nandini...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — unable to generate upc code for my mobile

 Yaqub Jamal on Apr 4, 2018
It has been frustrating since my aircel network were gone, i did not get any upc code neither could i request for the same. All my personal documents are linked to aircel number [protected].

I am trying to port my number past 1 month from aircel to another operator
But again and again upc code mismatch is coming.
I am unable to port my number and facing a lot of problem.

Further if problem is not solved i have to goto all the offices (Adhar, pan card etc.) for changing my number which......
Complaint comments  Read comments [4]Complaint category Telecommunications

Aircel — no in coming calls & sms after porting from aircel to vodafone

 ashupatil7862010 on Apr 2, 2018
Hello, i am facing problem with incoming calls after switching my network from aircel to vodafone. My number was successfully ported from aircel to vodafone but then after i'm facing a strange problem. I'm able to make calls but unable to receive calls from anyone. Whenever i call my ported number from any other number it says "the number doesn't exist". When i contacted vodafone cc first time they told me it will take another four hours to complete entire porting process then after i will not have any kind of problems. But even after 10 days. I'm unable to receive calls from any number. So i contacted...
Complaint comments  Read comments [5]Complaint category Telecommunications

Aircel — mobile network is zero.

 King09 on Apr 2, 2018
I was using aircel mobile postpaid (Mobile No [protected] )services since 2010, recently i have converted into prepaid on the advise of aircel customer care, i visited the aircel store at paradise, Hyderabad and spent 600 for prepaid conversion, its been 15 days no network. i am really facing problem bcoz of all my banking transactions are linked to the same no, really tired to reach the customer care, stores are closed, Nodali officer no is not getting connected.
i cant make any payments bcoz i am unable to receive OTP, i am paying late fee and penalities bcoz of this network issue.
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — aircel upc (unique porting code) code mismatch again and again.

 55555Deepak on Apr 2, 2018
It has been frustrating since my aircel network were gone, i did not get any upc code neither could i request for the same. All my personal documents are linked to aircel number.

I am trying to port my number past 1 month from aircel to another operator
But again and again upc code mismatch is coming.
I am unable to port my number and facing a lot of problem and putting in my lots of efforts, money and time in going stores again and again.

Further if problem is not solved i have to goto all the offices (Adhar, pan card etc.) for changing my number which...
Complaint comments  Read comments [4]Complaint category Telecommunications

Aircel — can't generate upc from my aircel sim instead trying of all options.

 Muhammad Zahiruddin on Apr 2, 2018
The connection for aircel is permanently closed i tried generating the upc code but, a message have been given to me that upc: customer mobile number is not active at crm. I also had a talk with the customer care people & they informed me that they are not having any documents. This is my 9 years old number & i could not reach anyone. Please do look into the matter....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — my aircel number got disconnected

 NarayanaReddy.T on Apr 2, 2018
My name is thadimarri naryana reddy. I am using aircel mobile sim ([protected]) from past 3 years. From past few days back i got disconnected from services without any reason. I tried to customer care, but i not get proper response from their end. Even i went to meet customer at koramangala aircel express on 20/02/2018, "he says nothing wrong from your end. But your number got disconnected". I asked him to resolve mu issue, but he says "it can be done on koramangala aircel office near star bazar. I went to aircel office on 26/03/2018.
I am not able to get solution from them. They saying that"mistakes...
Complaint comments  Read comments Complaint category Mobile Service Providers

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