Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 40%
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9046
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1394
down
617
+91 12 4476 5000  [Head Office]
up
775
down
361

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



View More Information...

Customer satisfaction rating
40%
Complaints
9046
Pending
3554
Resolved
2677
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (865)

Aircel Complaints & Reviews

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Aircel — upc code is not provided

 Raja1444 on Apr 6, 2018
My mobile phone number is [protected], sim number is 47723 (Last five digit of sim) from last one month, i am not getting any network from aircel. Before that, i have not received any upc code. Now, i am unable to get the port code through sms service, as there is no network. From last 30 days i am trying to get the upc code through online server. However, so far, i am unable to get the port code. 
The message from the server is "unable to generate upc: customer mobile number is not active at crm"
Please take necessary step to solve this issue, and provide the upc code asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel Cellular — upc code generation

 savita tangwan on Apr 4, 2018
I lost mobile number [protected] (AIRCEL UTTRAKHAND-WEST UP) in addition to the following forwarded e-mail.
required UPC code.at alternative no.[protected] has applied for application number- I-[protected] dated[protected] and has been contacted at customer care no [protected] very often but I have not received the any reply of Aircel Company.
Aircel company has completely shut down its business in Uttarakhand.and most of the company's customer care numbers are closed or fake.I have this very important number, Please, I would like to resolve my problem as quickly as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — problem with your services

 Varshita L Sanil on Apr 5, 2018
From past few months my aircel number is not working, that is i m neither receiving any messeges or calls nor i m able to send messeges or make a call... May i know what are the reasons for the same? Its quite annoying and what should i do now.. Is there any solution or should i chamge my sim card.. A hell lot of time has passed now.. Please revert back soon......
Complaint comments  Read comments Complaint category Telecommunications

Aircel — wrong port number provided

 nandini2476 on Apr 4, 2018
Respected sir/madam

My aircel number is [protected]. I ported my number and got upc code and the code number is dt 49962. But i am not able to change my network. My number is getting rejected while porting and the issue is with the upc code number. Please provide me another upc code number. Please do the needful.

Thanking you
With regards
R. Nandini...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — unable to generate upc code for my mobile

 Yaqub Jamal on Apr 4, 2018
It has been frustrating since my aircel network were gone, i did not get any upc code neither could i request for the same. All my personal documents are linked to aircel number [protected].

I am trying to port my number past 1 month from aircel to another operator
But again and again upc code mismatch is coming.
I am unable to port my number and facing a lot of problem.

Further if problem is not solved i have to goto all the offices (Adhar, pan card etc.) for changing my number which......
Complaint comments  Read comments [4]Complaint category Telecommunications

Aircel — no in coming calls & sms after porting from aircel to vodafone

 ashupatil7862010 on Apr 2, 2018
Hello, i am facing problem with incoming calls after switching my network from aircel to vodafone. My number was successfully ported from aircel to vodafone but then after i'm facing a strange problem. I'm able to make calls but unable to receive calls from anyone. Whenever i call my ported number from any other number it says "the number doesn't exist". When i contacted vodafone cc first time they told me it will take another four hours to complete entire porting process then after i will not have any kind of problems. But even after 10 days. I'm unable to receive calls from any number. So i contacted...
Complaint comments  Read comments [5]Complaint category Telecommunications

Aircel — mobile network is zero.

 King09 on Apr 2, 2018
I was using aircel mobile postpaid (Mobile No [protected] )services since 2010, recently i have converted into prepaid on the advise of aircel customer care, i visited the aircel store at paradise, Hyderabad and spent 600 for prepaid conversion, its been 15 days no network. i am really facing problem bcoz of all my banking transactions are linked to the same no, really tired to reach the customer care, stores are closed, Nodali officer no is not getting connected.
i cant make any payments bcoz i am unable to receive OTP, i am paying late fee and penalities bcoz of this network issue.
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — aircel upc (unique porting code) code mismatch again and again.

 55555Deepak on Apr 2, 2018
It has been frustrating since my aircel network were gone, i did not get any upc code neither could i request for the same. All my personal documents are linked to aircel number.

I am trying to port my number past 1 month from aircel to another operator
But again and again upc code mismatch is coming.
I am unable to port my number and facing a lot of problem and putting in my lots of efforts, money and time in going stores again and again.

Further if problem is not solved i have to goto all the offices (Adhar, pan card etc.) for changing my number which...
Complaint comments  Read comments [4]Complaint category Telecommunications

Aircel — can't generate upc from my aircel sim instead trying of all options.

 Muhammad Zahiruddin on Apr 2, 2018
The connection for aircel is permanently closed i tried generating the upc code but, a message have been given to me that upc: customer mobile number is not active at crm. I also had a talk with the customer care people & they informed me that they are not having any documents. This is my 9 years old number & i could not reach anyone. Please do look into the matter....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — my aircel number got disconnected

 NarayanaReddy.T on Apr 2, 2018
My name is thadimarri naryana reddy. I am using aircel mobile sim ([protected]) from past 3 years. From past few days back i got disconnected from services without any reason. I tried to customer care, but i not get proper response from their end. Even i went to meet customer at koramangala aircel express on 20/02/2018, "he says nothing wrong from your end. But your number got disconnected". I asked him to resolve mu issue, but he says "it can be done on koramangala aircel office near star bazar. I went to aircel office on 26/03/2018.
I am not able to get solution from them. They saying that"mistakes...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — services stopped without prior information

 Mukul Choudhury on Apr 1, 2018
I am a resident of durgapur. I and my wife have been using aircel for around 5 years. All of a sudden on 2nd march, 2018, our sim cards stopped working. I was out of station and could not contact anyone till i got another sim. I am highly disappointed by their service as there is no prior notice regarding the closing of aircel in west bengal. We had balance above rs 300 and
There will be no refund. Who is taking the responsibility for all the aircel users and their losses?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — refund of balance on number 8286586860

 Aniketpatil1995 on Apr 1, 2018
Dear team

My aircel mobile number [protected]. My network has vanished from 25th march 2018. I have tried to contact customer care via telephone but it is switched off, tried to reach their appealeate authority via email but i didn't get any response. All galleries in mumbai are already shut down. Now i have prepaid main balance in my account more than 7800 /- rs. I request company to give full refund of prepaid balance into my bank account. Please get in touch with me.
Mobile no: [protected]
Email id: aniketarvindpatil@gmail.com...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — help aircel

 Pallab D on Apr 1, 2018
My aircel sim has no tower for past 2 days...
That no. Is very important for me...
I want to port my no. To other sim... But i cant send the message to 1900... As the sim has no tower thus i am not able to send message to 1900...
I'm facing great difficulties pls help me...
My aircel no. Is old... And most people have that no. So if needed they are not able to connect to me...
Pls tell me when will i get signal in my aircel sim so that i can port my no....
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — can't register sim

 MOhamed 2017 on Apr 1, 2018
I am a customer of aircel pre-paid and mobile number is [protected] using since last year, i have recharged inr. 100 by yesterday but the sim card not working now (Sim card registration failed), i am using the same number with my all activities and my business related work kindly support urgently
Please activate the same as early as possible.
Thanking you very much...
Complaint comments  Read comments Complaint category Internet Services

Aircel — port request rejected

 Niranjan Kumar2 on Mar 31, 2018
Dear sir,

I tried to port my prepaid aircel no.[protected] to airtel, for that i found my upc code for delhi circule is gd448251. But my port request rejected. I contact with airtel & they suggest some wrong upc displayed so that problem observed. I want to continue my no.[protected] and there is way contact the aircel customer care. So i request you please do the need full.

Regards,

Niranjan kumar...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — deactivation of network

 Sanjay Sharma KR on Mar 31, 2018
We have been literally suffering from the aircel as there is not network all across bengaluru and we have not received any intimation from the company.
We are nither able to port nor able to do any thing. And i have provided my bank with aircel no. On this i am not able to receive any otp.

We would require them to bring back their network so we can have enough time to port to other networks. And they need to publicly apologise to all aircel customers as this is total betrayal (Back stabbing) towards their loyal customers. And media reports suggest they are filing to bankruptcy...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel didn't approve porting request.

 sureshchirra on Mar 30, 2018
I tried to port my aircel number [protected] to vodafone as there is network issues.
The procedure for porting has been finished from vodafone side and aircel has to approve the porting request. Please approve the porting request as i'm unable to contact anyone because of network issue. Please approve it as soon as possible. I tried reaching customer care but i couldn't connect....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — need a new upc code

 Emperor “Emperor A7” A7 on Mar 29, 2018
I am akhil nambiar from pune. I got my aircel upc code on jan 25 2018, but due to some reasons i used it on 22 march 2018 after expiry date. Now it is shown invalid. As aircel has stopped in our area i don't have any other options to get a new upc code. When i tried online the same code is shown again. My phone number is very important, please help. My upc code was fz822935....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — sim card registration failed after fill up kyc

 Zahid Ahmed Gouri on Mar 29, 2018
I am a customer of aircel pre-paid and mobile number is [protected] using since, last 2 years but the sim card not working now (Sim card registration failed) and company send me massages for filling kyc regularly last 2 months then i fill the kyc form at aircel store but after all my sim registration got failed.
Please activated the same as early as possible.
Thankig you!

By:- zahid ahmed gouri
Zahidahmedgouri07@gmail.com
Cell no.[protected], [protected]...
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — want to resolve my problem

 umar_rockz on Mar 29, 2018
Respected sir/madam
My name is waseem noorkhan pathan. I am aircel user, my nu. Is [protected], had a lovely relationship with aircel for last 5 years, but unfortunately they screwed that up big time,
Wanting to port out, so they are blocking my the upc now! Is that's a new law, i'll start afresh but noway. All aircel stors also sacked
So i requesting you to kindly into this matter & give me a justice

Thanks and regards
Waseem pathan
[protected]
Waseemp11@gmail.com...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

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