Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 40%
Submit a Complaint
8729
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1069
down
453
+91 12 4476 5000  [Head Office]
up
616
down
256

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
40%
Complaints
8729
Pending
4699
Resolved
2268
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (824)

Aircel Complaints & Reviews

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Aircel — regd : resolve my recharge of 345

 Deepak284284 on Dec 27, 2017
Aircel Phone/Mobile Number: [protected]

Sir, on 25 Dec 2017 i recharged with ₹ 345 as it is mentioned in website as well as your offers i have to get 1gb data as well as unlimited local + std but i get only 28 days data... Please solve my problem... Same problem occurred to me 70 days ago when i recharged with same plan and response was really good at that time. So please pay attention to my problem....
Complaint comments  Read comments [3]Complaint category Products & Services

Aircel — no solution for required upc code of lost no-9358822777-aircel mobile

 savita tangwan on Dec 27, 2017
Dear Sir,
I lost mobile number [protected] (AIRCEL UTTRAKHAND-WEST UP)
in addition to the following forwarded e-mail. required UPC code.at
alternative no.[protected] has applied for application number I-[protected] dated[protected] and has been contacted at customer care no [protected] very often but I have not received the any reply of Aircel Company.Aircel company has completely shut down its business in Uttarakhand.and most of the company's customer care numbers are closed or fake.I have this very important number, Please, I would like to resolve my problem as quickly...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — port message sending fail

 Dasharath Jangid on Dec 27, 2017
Hello

I am trying to send port message from my aircel no. [protected] from last 6-7 days. But message didn't send. I have called many times to aircel customers support no. But nobody resolve this issue. I have changed message center number many time. So plz tell me what is the solution of this. This is my request to you plz solve this problem or contact with me....
Complaint comments  Read comments [3]Complaint category Products & Services

Aircel — port message send failed

 Pratik karmankar on Dec 27, 2017
I am trying to send a port to 1900 but it says send failed, everytime.
Why am i getting this error every time.
I want to change my operator because my current sim card does not support 4g services.
Please help me resolve the issue and provide me the upc code.
I previously complaint the same issue and it got resolved and i also got the upc but why i am getting send failed message again....
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Aircel — port sms not sending to 1900 from my cell no 8385824005

 deeps31 on Dec 27, 2017
From last 1 month i tried to send porting req. But my sms not send to anyone or company also my no is [protected]. I send email to customer care help desk but no response received from their side. I tried to call cust care many time but its go on waiting and disconnect automatically plz help its very imp no for me. Plz aircel team give the proper resolution on problem. Plz provide me neccesary upsc code...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — indoor network problem

 Akashjs97 on Dec 26, 2017
My number is [[protected]]. My address is malancha road, near yuna sangha club, kharagpur, west bengal. From last 6 months, my mobile lose network connection in my mobile. Whenever i go out from my home, the network becomes normal. But in my home, my aircel number has no network till now. I can't use internet. I face many problem because of it. Plz solve the problem as soon as possible....
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — mnp sms message not working in aircel

 sukuwin on Dec 26, 2017
I am using Aircel network, Now I would like to Change to another network and I sent so many PORT sms to 1900 from aircel network PORT 98××××××85 but every time I send sms it says message not sent, but other sms are working normally, I think Aircel has locked it's MNP messages from customer, is it possible to clear this issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — staff behavior

 Balakrishna Achary on Dec 26, 2017
Dear team,

My self e balakrishna achary i went for update my adhaar card near to erragadda aircel office with the no [protected] so as we checked the data with my no there is no name only no showing same i inormed to aircel staff i am using last 5 year onwards how the name not occur, so that staff said just ask to modi sarakar and using rush word and if any problem migrate to some other service provider so tell me why u kept this aircel office if there is no helpful to customer and if anything wrong data than i need to claim to modi sarakar??? At the time of sim taken i have some...
Complaint comments  Read comments Complaint category Other

Aircel — not able to receive upc code

 Himanshu.jn on Dec 26, 2017
Hello sir,

I am trying to change from aircel to idea as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 24th december, 2017 but message was delevered. Aircel guys please send me upc. As i am in dead zone of your coverage area.

Regards,
Himanshu...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — unable to call

 Sravani Prakash on Dec 26, 2017
I have lost my phone and purchased new sim card in the aircel store sim got activated but the outgoing calls are barred for that reason i have recharged my number with rs.100. Today morning i have called customer care she told me that i have unblocked your number.

I restarted my phone even after 1 hour the calls are not getting connected.

I just want to port out my aircel number to another company....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — regd : fix my recharge of 345

 Deepak284284 on Dec 25, 2017
Sir, today i recharged with ₹ 345 as it is mentioned in website as well as your offers i have to get 1gb data as well as unlimited local + std but i get only 28 days data... Please solve my problem... Same problem occurred to me 70 days ago when i recharged with same plan and response was really good at that time. So please pay attention to my problem....
Complaint comments  Read comments Complaint category Products & Services

Aircel — i got an offer from aircel mobile apps but aircel refused to give this offer

 Saikatpaul68 on Dec 25, 2017
I got an offer from aircel mobile aaps. The offer was unlimited call for 28 days and 1 gb data per day for 84 days. I had recharged from aircel aap on 21 november 2017 from aircel aap. After 28 day aircel not giving any unlimited data. I had complained to aircel through email but they refused to give this offer. They are saying that this offer for 28 days and no extra benefit. But the offer was unlimited data for 84 days....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — very slow internet

 Kishanjaiswal on Dec 25, 2017
My no [protected] is facing a very slow internet problem and when i m calling to customer care no they are providing me 12889 but no one is calling back now, since the day from i started using aircel i m getting numerous problem the network is also very weak the h+sign appear for a while and then it vanishes again again, the customer care also do not response to the call i m getting frustrated by aircel service as aircel dont have 4g so atleast u should take care of 3g customers...
Complaint comments  Read comments Complaint category Internet Services

Aircel — my sim not open

 Saurabh Sha on Dec 25, 2017
[protected] this is my number.. Loss the my mobile same day complaint and new sim cord same number but pragnent time is not open...
My name saurabh sharma add. Sangharsh nagar chandivali andheri east.
Any how i want to sim cord same number [protected] that's thanks for your team.. If you no my reopen sim so i want to portable number ok...
My alt no. [protected]...
Complaint comments  Read comments Complaint category Weight Loss Products

Aircel — automatic vas activation and deduction of main balance

 Supratik Dutta on Dec 24, 2017
I am supratik dutta, a customer of aircel having mobile no.- [protected] (Kolkata) want to say that i have to pay for the services for which i have not opted. Vas services like gameloft club daily is automatically activated without my consent and ihave been charged for the same (Inr 4). I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel full songs download pack

 mohanshan on Dec 24, 2017
Hi i have problem in deactivating full songs download pack if i call or send any msg to (155223) means it says you don't have any plan to deactivate but in my account the consumed charges of 5 rupees regarding full songs download pack plz solve this i hope it will solve... Thankz it is unnecessary issue becoz i didn't activate any plan it automatically activate thorugh internet......
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel Telecom — deduction balance without use [Resolved]

 RAHAIL0786 on Dec 23, 2017
I have aircel number [protected] for a long time (More than 10 years). My account balance was rs 510/- my last seen. (Two or three days before). I had no used anything still now. But balance deducted rs 139/-of my aircel account. Now my aircel balance is rs 371/-. Please help to refund it. Customer care did not take action or receive call. Customer care close my matter (Service request number 1-[protected] dated 23/12/2017) without resolve....
Complaint comments  Read comments Complaint category Other

Aircel — postpaid bill cancellation-7299909845

 u.venkat Siva on Dec 23, 2017
Hello sir, i have properly cancelled my aircel postpaid plan ([protected]) by reaching my nearest aircel office in west tambaram, chennai, by signing and giving proof. But later the customer care called and asked to pay the aircel bill for months even after i explained that i have cancelled. Now they are telling that you will receive legal notice for not paying the bill. I'm a genuine customer and check my transaction i didn't even failed to pay my bill on time, but how can i pay the bill without even using the number for months. Please give me a solution to this. Please cancel my number, i'm really...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — porting complaint

 Govind809 on Dec 23, 2017
From last 17 days i trying to send port msg but it's showing delivery failed... I call to customer care they said we can't help you may be it's technically issue... I visited services center also they said you have to visit main service center.. It's worst experience with aircel i have 5 aircel no in my family with this experience i am thinking that i should port all 5 numbers i request you to please give me my port no... Please give me some solutions so i can port my sim......
Complaint comments  Read comments Complaint category Telecommunications

Aircel — problem in sending port messages

 amitmeena1989 on Dec 23, 2017
I contact the executive says there is no any problem u send again sms the code ll come.

But i cant send sms to 1900 port [protected] plz give the proper solution. And asap resolve the my pro dont give the wrong info its very imp no for me... My number is [protected]... My name is amit kumar.. Please contact me soon as possible and solved this problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

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