[Resolved] Aircel — Balance complain and agent complain

rajput jeetu

from Darbhanga, Bihar

Address:	302029
Website:	[email protected]

My aircel number [protected] ok mera balance 62. Rules 7/6/2017 ke din cut kiya tha ok and us din aapki system khrab thi kaha gaya 4 gante baad call karo ok lagatar 4 gante mene call kiye ok agent bol raha tha system sahi nhi ok 24 gante baad mere complain not ki gaye ok as your company folt ok uske baad aaj mene balance refund ke liye call kiya kyu ki mere complain not thi complain number [protected] ok agent ne kaha 24 ya 48 gante me refund ho jayega ok uske baad mene aaj 9/6/17 ko 5.20 ya 5.30 call kiya to aapke agent ne kya kaha vo phele sun lena and sinour agent ne baat ki usne kya vo bhi sun naa ok naam uska sanjay the and mera ask ki date ka 1 aur 2 call jarur sun lena ok so bed company i transfer my card ok

Was this information helpful?

No (0)

Yes (0)

Jul 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jun 09, 2017

Updated by rajput jeetu My aircel number [protected] OK mera balance 62. Rules 7/6/2017 ke din cut kiya tha OK and us din aapki system khrab thi kaha gaya 4 gante baad call Karo OK lagatar 4 gante mene call kiye OK agent bol raha tha system sahi nhi OK 24 gante baad mere complain not ki Gaye OK as your company folt OK uske baad aaj mene balance refund ke Liye call kiya kyu ki mere complain not thi complain number [protected] OK agent ne kaha 24 ya 48 gante me refund Ho jayega OK uske baad mene aaj 9/6/17 ko 5.20 ya 5.30 call kiya to aapke agent ne kya kaha vo phele sun Lena and sinour agent ne baat ki usne kya vo bhi sun naa OK naam uska Sanjay the and mera ask ki date Ka 1 aur 2 call jarur sun Lena OK so bed company I transfer my card OK

Verified Support

Jun 10, 2017

Aircel Customer Care's response Dear Customer (rajput jeetu),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 10, 2017

Aircel Customer Care's response Dear Customer (rajput jeetu),

We would like to inform you that, as a onetime service gesture, a waiver of Rs.62 is being effected in your account which will reflect within 24 working hours.

Warm Regards,
Aircel Social Media Team

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

Abcdeefzfndn

from Sonipat, Haryana

Dear Sir/mam, I am facing the problem of Ndmc170317sms2 pack. On daily basis rs 2 is deducted from my account. no response is getting from your helpline number 198.Kindly requested to deactivate the service. Otherwise I will deactivated the SIM. Number is [protected]

Aircel Customer Care's response, Jun 14, 2017

Verified Support

Dear Customer(Abcdeefzfndn),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jun 15, 2017

Verified Support

Dear Customer(Abcdeefzfndn),

We would like to inform you that, as we have checked and found you have been charged Rs 2/- for auto renewal SMS pack on daily reactivation basis. Please dial *121*02# to deactivate the same. Hence, charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team

Syed Sundus

from Jalandhar, Punjab

I've not subscribed for this pack and it keeps getting renewed every night on it's own. My balance is deducted too. Please unsubscribe this pack from my end.
My phone number: [protected]

Aircel Customer Care's response, Jun 14, 2017

Verified Support

Dear Syed Sundus,

We are forwarding your concern to our team. Meanwhile, please share the pack value (in Rs) and the name of the service which is getting renewed.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jun 15, 2017

Verified Support

Dear Syed Sundus,

We would like to inform you that, as we have checked and found you have been charged Rs 2/- for Auto renewal data pack on daily reactivation basis. Please dial *121*0200# to deactivate the same. Hence, charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team

Chittaranjanb4u

Hi,
I am working in Malaysia, I want to activate the international roaming on my number being in Malaysia. could you please guide me how to get is done.

Aircel Customer Care's response, Jun 14, 2017

Verified Support

Dear Chittaranjanb4u,

"Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
"
Thanks and Regards
Aircel Social Media Team