[Resolved] Aircel — balance cut

Kaushalendra Sharma

from Gurugram, Haryana

Address:

Gurgaon, Haryana, 122016

Sir
My mobile number [protected]
Hamne last recharge 219 rs. Ka kra tha jisme se 110 rs. Kat like gye jab customer care se puchha to unhone kha ki aapke number par callar tone laga hai jiska 30 ya 35 rs. Kate gaye hai maine our baki ke rs. Ke bare me puchha to unhone kuch nhi btya. Kuch der bad unhone 75rs. Back karne ko kha lekin rs. Abhi tak nhi aye.

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Feb 23, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2018

Aircel Customer Care's response Dear Kaushalendra,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
Any message received upon deduction (screenshot if any):

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 22, 2018

Aircel Customer Care's response Dear Kaushalendra,

As checked and found that you had recharged with Rs 219/- on Jan 14, 2018, 6:48:58 PM and received Rs 200/- talk time in the main account. As checked, post recharge you were with charged Rs 30/- for activating MOC1 (VAS) via IVR mode on Jan 17, 2018, and were charged Rs 35/- for Dialer Tone Services on Jan 15, 2018, and were charged Rs 16/- for the activation of auto-renewal data pack. Rest Amount was charged for making calls. Hence, charges are found correct and no waiver is applicable for the same. Only Rs 30/- will be credited to your number within 24 hours.

Warm Regards,
Aircel Social Media Team

Jan 26, 2018

Updated by Kaushalendra Sharma Na Maine ye pack active karvaya our kis bat ke 30 our kis 35 our 16 rs. Totel 81 rs ek caller tone ke na hi Maine es peck ko renewal karne ko kha.apni murji se aap log active karke paise kat let ho.

Jan 26, 2018

Updated by Kaushalendra Sharma Our 30 rs kis bat ke vapas kar rhe ho.aapne ye paise Bina mujse puchhe Kate kaise. Eska jabab do .mujhe mere paise katne ke sabhi details with proof chayihe.