[Resolved] Aircel — balance cut for unknown reason.

[Resolved] Aircel — balance cut for unknown reason.

U Ubiswas from Kolkata, West Bengal

I had recharged my aircel number on 3rd january 2018 with 25 ruppes. After rechange 25 ruppes was given to me as the full talktime offer the provide me. After rechange i had made few phone class and and send only one massage. After all this i had 21.80 ruppes talktime in my main account balance. But suddenly a few hours later i had checked my balance i then i saw there was only 1.80 ruppes talktime left. Why 20 ruppes talktime has cut from my account? I need my balance back in my account as soon as possible. Was this information helpful? No (0) Yes (0)
Feb 8, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Jan 06, 2018 Updated by Ubiswas I had recharged my Aircel number on 3rd January 2018 with 25 ruppes. After rechange 25 ruppes was given to me as the full talktime offer they provide me. After rechange I had made few phone calls and send only one massage. After all this I had 21.80 ruppes talktime left in my main account balance. But suddenly a few hours later I had checked my balance I then I saw there was only 1.80 ruppes talktime left. Why 20 ruppes talktime has cut from my account ? I need my balance back in my account as soon as possible. Verified Support Jan 06, 2018 Aircel Customer Care's response Dear Customer (Ubiswas), Apologies! As per our system check, informing that your Rs 20/- were deducted due to a VAS service and the same has already been refunded to your number. We are always at your service, in case you still face any issue then please let us know. Warm Regards, Aircel Social Media Team
Add a Comment	Share
Submit Close