[Resolved] Aircel — Balance cut for unnecessary reason and unnecessary activation of packs.

Nandan Ananth raju

from Korampallam, Tamil Nadu

Address:	Bangalore, Karnataka
Website:	www.aircel.com

I usually get unnecessary messages of service activation of those services whose names I don't know at all. My number is [protected]. I recharged my account today (05/10/2015) for 10₹ which gave me a balance of ₹7.48 and I lost the complete ammount. I am a customer with Aircel for 2 years now and I still get unnecessary activation and deduction. When I contact the customer care they say that no service are active but when I Recharge the balance is deducted. I request Aircel to stop this and kindly credit my ammount back.

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Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 06, 2015

Updated by Nandan Ananth raju I recharged my account on 06/10/2015. Not on 05/10/2015

Verified Support

Oct 07, 2015

Aircel Customer Care's response Hi Nandan Ananth raju,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi anandan428,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in