[Resolved] Aircel — Balance cut without any reason

souravroy99

from Chittaranjan, West Bengal

Address:

Howrah, West Bengal

9 aug 2015 : I had 93.20 rs main balance. i recharged data pack of 2 rs. and after it exceed the limit to extra 750kb i stopped using internet.. but they charged me [11 rs instead of 7.50 rs]... but they actually reduced my balance from [93.20rs to 68.80 rs]... so they actually deducted {25 rs} from my main balance. which was 17.50rs more i called call center(198) but they ignore it and said they dont have such info... and blocked my number so after the first call whenever i tried to call from my no it was automatically rejected and said all people are busy... but my dads aircel no had no problem with the calling to the customer care. the person with whom i spoke was SUCHISMITA DAS (i asked her name).. my MOBILE NO : [protected] .. i want my balance (17.50rs) back sir. please take some necessary steps

Was this information helpful?

No (0)

Yes (0)

Aug 9, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi souravroy99,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear souravroy99,

Post system check it has been found that your balance got deducted from 93.15/- to 68.25/- on 9/8/2015 due to data usage of 1.6792 MB of data after consumption of the free data. Hence, not eligible for refund.

Regards,
Aircel Customer Care