[Resolved]  Aircel — Balance deducted with no reason

Address:800001

I am abhishek, i called to customer care fot information about deduction of balance, he said that one service model weekly activated on your number but there is no confirmation with my side for this activation. I told to him to return my balance, he said he cannot return. I told him to tranfer call to his senior then he was speechless there is no reply from his side. Here what's my fault... This is not fair
So company should have to return my balance. For this i always faithful
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Jul 7, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2017
Aircel Customer Care's response
Dear Abhishek,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Jun 06, 2017
Aircel Customer Care's response
Dear Abhishek,

We would like to inform that Rs.30 for(Vas MOBCAM30)will be credited to your account within 24 hours and service has been deactivated from your number.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

I lost my phone i need new sim with same number how?
Aircel Customer Care's response, Jun 7, 2017
Verified Support
Dear Customer(Jagdish)

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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