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Aircel — Balance deduction

Address:Lucknow, Uttar Pradesh

Dear Sod, This is to inform you that self is facing problem regarding balance deduction from my Aircel account no i.e [protected] again and again. Earlier also self lodged complaint regarding these issues in customer care. Again this time after recharging on my no approx 100 rs was deducted from my account. I am having very pathetic experiences from past with aircel in-spite of being a regular customer of yours. Already had conversation with customer care and the balance has to be refunded within 24 hrs but it has not came till yet. So, requesting you to do the needful as soon as possible and if then also i will not get the solution i will opt for consumer forum. Waiting for your fruitful reply and full refund.
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Comments

Hi gourab pathak,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear gourab pathak

As per our system records, Waiver of Rs 99 has been given to you. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply

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