[Resolved] Aircel — Balance deduction citing subscription on store 99 | |
Dear sir/ madam This is Semparithi. My aircel no. [protected]. I have been regularly flooded with messages from aircel saying " Dear Subscriber. you have been subscribed to STORE 99. Please recharge your account to continue enjoying this service." I didn't willingly choose any subscription to above said pocket internet store. Neither I receive any confirmation regarding the subscription. Hence I called your no. 155223 to deactivate any service that's been activated. I received a voice recording saying that No services are active on your number. Hence I just ignored the STORE 99 mesaages. Today (01/12/15) when I done a recharge of 30 rs. I have received a message saying "Dear Subscriber, you have been charged Rs. 20.0 for 5 days subscription of Pocket Store. You have got free credits in your account to download full songs, wallpaper, videos etc. of your choice. To Start logon to http://store.pocketinternet.in" I was really annoyed. I didn't expect such a unethical bussiness practice from Aircel. Please take remedial measures as earliest as possible to clear the grievance. I believe you value your customers. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
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Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in