Aircel — Balance deduction for miss call alert.

Sudiptanna

from Delhi, Delhi

Address:

New Delhi, Delhi

Hi, My no. is [protected]. When I do recharge my no.then every time my balance had been deducted for miss call alert though it is not require for me even I never wanted to subscribe it. The same thing I told customer care so that it should not repeat in future. But it is happening every time. If I contact to CC then they tell me server is busy plz call later. But after that it is impossible to get line again. To my Rs. 7 has been deducted. Plz refund it. And it is my humble request that it should not happen in future to me.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sudiptanna,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social Care Team

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sudiptanna,

We would like to inform you that as per our records you have been charged for subscription of missed call alert service via OBD mode post your consent.

Further we would like to clarify that as per the usage charges are correct and no adjustment is applicable for the same.

We would also like to inform you that you can deactivate the missed call alert service by dialing the USSD *999*2# from your Aircel number.

Regards
Team Aircel