[Resolved] Aircel — Balance deduction @ talk time | |||
Dear Sir/Madam, Aircel.no: [protected], Mysore, Karnataka I have recharged for Rs.75 on 16, June, 2015. After few minutes I got a message that "Thank you for Subscribing to Non-Stop Music Station plus" even though I have not Subscribed for it and after few time my balance of rs.60 deducted when I checked my balance. I had called to Aircel customer care also in this regard, but they did not respond properly and disconnected the call by saying that we are unsubscribing the option. Also I have recharged last month for Rs.447 3G data pack for 3G for 1.8gb x 3 months and 2G unlimited after 1.8gb and it is also not credited for this month. I am sure that I have not subscribed to any of the above option and simply they have deducted the balance. Also get the 3G data for this month. I request you to don't trouble the customers in this way. Please do the needful and consider my complaint and get my Rs.60 balance back without fail if not I may think of cancel the connection. Thanks & regards K.S.Venkateshan Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear karigattaven,
As per our system records, it was found that you have activated the NONSTOP60 services through WAP and as per your complaint wavier of Rs.60/- is credited in your account and it is already Informed to you that NONSTOP60services are deactivated..Please be informed For any further assistance you can reach Appellate desk by dialing [protected] from Monday to Friday between 10AM and 6PM... Hope the resolution offered meet your satisfaction levels too.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
As per our system records, it was found that you have activated the NONSTOP60 services through WAP and as per your complaint wavier of Rs.60/- is credited in your account and it is already Informed to you that NONSTOP60services are deactivated..Please be informed For any further assistance you can reach Appellate desk by dialing [protected] from Monday to Friday between 10AM and 6PM... Hope the resolution offered meet your satisfaction levels too.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in