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Aircel

Aircel — Balance deduction without consent

Address:Mumbai City, Maharashtra

My Number 88xxxx1433 and I am using Aircel for last 3.5 years. But from last 6 months every time I recharge they impose me with stupid packs without my consent. Today, 24-Jan-14 around 4 PM my 50 Rs has been deducted for some pack. This is not first time. If they don't do this they change the calling tariff plan without asking for it. I am writing here as my last hope, as the CS team over phone lie and keeps on hold for more than 30 Mins. I don't understand why it takes so long. If not resolve within 24 hr, I would be happy to leave Aircel for my good.
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Jan 29, 2014
Updated by HardikTurakhia My mobile number is [protected].
Immediately within few minutes I had called multiple time to register a complaint, finally a guy "Prem Mehta" from your team gave me a service reference number.
And I felt that now my query would be address, but to the worst, this guy bluffed me. He gave me a service reference number which was never in your system(at-least for my number). The reference number he gave is :[protected]
Yesterday after repeated calling 198 or other number which are still down for maintenance, I sent SMS to 121 and learnt that there is no such complaint. Please be ashamed of this and take appropriate action.
I hope to see quick resolution and refund of my balance and now I have right to ask for some compensation too!!
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Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India.
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