Aircel — Balance is deducted twice

Address:

400013

My mobile no. is [protected], I used aircel network from last 1.5 year.
My issue is yesterday i was call aircel customer care number and spoke to one of the executive regarding my balance deducted he was told me one of service is activated on your number he told we deactivated your service from our site and you got the balance within 24 hour but today again my balance deducted for that services and again i call customer care service number from their other executive told me your service is still activated and he told me the same solution and he told me you got the message after cut the call regarding the refund but we not got any message after cut the call that means i thought my service is still activated so i want to close that service as soon as and i want my balance refund which deducted twise.