[Resolved]  Aircel — Balance not recvd after successful recharge

Address:New Delhi, Delhi

I recharged my no. [protected] at 12:34 PM on 24-July'15 with Rs.109 for which I also received a message stating "207:Txn No. DLR[protected] to recharge MRP 109 is successful". This recharge gives Promo Talktime of Rs.109 + 109 MG 2G Data + 109 Aircel to Aircel minutes but even after receiving this message no benefit was credited to my no. I called customer care at 12:37 PM, they said wait for 5 minutes your benefit will be transferred then I called at 1:08 PM then they requested me to call after 1 hour but since then all customer care executive are busy and I am unable to check the status of my recharge. Please look into the issue.
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Aug 5, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi jatin grover,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear Jatin Grover,

We regret to inform you that as per our records your shared number [protected] you Got a benifit 1GB data for 21 days, (unlimited (1GB) for 21 days (FUP) )3 in one benifit revised from 17 July 2015.

Regards,
Aircel Social Care Team
Dear Aircel Team,

I was not requiring this 1 GB data, further I have not even received the said benefit either. This shows how false statements you are giving. Being a dissatisfied customer, I have no option other than going for port out request.
Dear Jatin Grover,

We are re-escalating your issue and will update you soon.

Regards,
Aircel Social Care Team.
Dear Jatin Grover,

We regret the inconvenience cause to you .We would like to inform you that we are provide 109 rs 1GB data for 21 days, offer already Closed.

Regards,

Team Aircel

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