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Aircel

Aircel — Benefit not received

Address:Chennai, Tamil Nadu

Dear Nodal officer, I am Raja, My Aircel mobile no:[protected].I got message for Aircel on 18-April-2015From:DK[protected]Extra, Extra, Extra!!Recharge with RC30 and get Rs 50 Talk time.Offer valid only for today.[protected]I recharge 30Rs but only i got normal talktime23.70Rs only.Then i called Cuscare on 19-April-2015 evening but they told sir you wait 48hrs remaining balance will be credit.I wait and after call on 21-April-2015 and call again cuscare but they told to me that is your side offer i can't check and that person disconnect my call and next time i call cuscare one person attend and give one SR no.[protected], but i checked status for that SR for Help to 121 that SR is closed but i try again in cuscare call not connected.You check my no.[protected] with 18-April-15 to 21-April-15 call history with audio.Kindly give me proper responce me or call and inform me.
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Aircel customer support has been notified about the posted complaint.
Apr 23, 2015
Updated by rrgrajarajan Dear Nodal officer, I am Raja, My Aircel mobile no:[protected].I got message for Aircel on 18-April-2015From:DK[protected]Extra, Extra, Extra!!Recharge with RC30 and get Rs 50 Talk time.Offer valid only for today.[protected]I recharge 30Rs but only i got normal talktime23.70Rs only.Then i called Cuscare on 19-April-2015 evening but they told sir you wait 48hrs remaining balance will be credit.I wait and after call on 21-April-2015 and call again cuscare but they told to me that is your side offer i can't check and that person disconnect my call and next time i call cuscare one person attend and give one SR no.[protected], but i checked status for that SR for Help to 121 that SR is closed but i try again in cuscare call not connected.You check my no.[protected] with 18-April-15 to 21-April-15 call history with audio.Kindly give me proper responce me or call and inform me.
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Comments

Hi Raja,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
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