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[Resolved]  Aircel — Bill amount fraud

Address:600102
Website:Aircel.com

Sir I had bought a aircel postpaid number [protected] from a aircel agent, the agent informed me that for mnc employers first Mont subscription will be free and informed that they had launched new plan for 350rs for unlimited 3g and he had offered me a sim under that scheme but now they are demanding to pay 988 rupees for less usage of arount 20-30 days and while calling to customer care they are responding properly.I want proper resolution for this issue.
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Jun 11, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2017
Aircel Customer Care's response Hi Prathip Rocky,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Apr 07, 2017
Aircel Customer Care's response Dear Prathip rocky,

We would like to inform you that as we have verified your number and found that you active with the plan Limitless 499 and the given plan has been started with your due consent and welcome letter and AV also processed for the plan. Two-month bill got generated for the number. Hence, we request you to clear the out stating amount of Rs.988 to nullify the Outstanding.

Warm Regards,
Aircel Social Media Team
Verified Support
May 05, 2017
Aircel Customer Care's response Dear Prathip rocky,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

That's not my fault your employee only give me and informed that aircel offers free one Month subscription for mnc employers and he informed that it's a 350 plan. Don't steal people money like this. That why you people begging on the street to sell these sim cards.
Reply
Aircel Customer Care's response, Apr 14, 2017
Verified Support
Dear Prathip rocky,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team
prathip rocky's [Complaint's author] reply, Apr 22, 2017
I have not received proper response from your aide, now you people threatening me by issuing legal notice and blackmailing that you are going to deactivate my personal number. I want immediate solution for this
Aircel Customer Care's response, Apr 25, 2017
Verified Support
Dear Prathip rocky,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Warm Regards,
Aircel Social Media Team

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