[Resolved] Aircel — Bill Frauding | |||||
Hi Team/Nandhini, I have got your point regarding the Charges . But I need to know without any alert message or without clearly explaining about the plan. How come customers will be the responsible for this one. Please clarify the below things as well, • Did you checked the recording whatever I discussed with the customer care people . ( No one explains regarding Bill shield options clearly) • I never get any alert messages from your side after using the 500 MB. Usually customers need to know right if they charged for this Bill Shield 1 GB option.(Is it the way of looting the money from the people) • Please close my no’s [protected], [protected]. To the team, This was one of the worst conversation I ever had. To the company, Please try to improve the customer care service if you can. I don’t want to continue with this network anymore . Please close the above no’s. Regards, Ela Was this information helpful? | |||||
Oct 8, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Aug 25, 2016 Aircel Customer Care's response Dear Elamurugu Elango, We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail: Alternate no.: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Aug 25, 2016 Aircel Customer Care's response Dear Elamurugu Elango, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 07, 2016 Aircel Customer Care's response Dear Elamurugu Elango, We would like to inform that you have got discount up to 500MB in the bill for data usage. Post usage has been activated in Bill Shield with 3G speed has been charged up to 1GB (50KB 0.02P) and moved to unlimited 2G. Plan change done by Marketing and the intimation SMS already sent to your number. Thanks and Regards Aircel Social Media Team | |||||
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