Aircel — Bill sent has bogus charges

hyades

from Gurgaon, Haryana

Address:	Chennai, Tamil Nadu
Website:	www.aircel.com/

Aircel is charging for roaming on 3g. They said that I am roaming on vodafone network. The ground situation is that any mobile phone or data card in the world is configured to connect to the best available network. If Aircel does not provide 3g with vodafone, why do they allow to register on the network. Also, there is no warning or information sent to the customer that they should specifically set such things. On their website, they advertise that they provide free roaming on 3g, but later bill you for that. Total case of looting from them. [protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi hyades,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear hyades,

We have verified your account and found that you latched on to non Aircel network (VODAFONE KARNATAKA India) from 22/8/2015 to 2/9/2015. Rs.604 has been charged as per the base rate.

Regards,
Aircel Social Care Team