| Address: | Thoothukudi, Tamil Nadu, 628002 |
My number is [protected]. I asked for a plan change before last bill cycle on 7th of dec. I switched from 299 plan to 349. The plan change came into effect on 15th dec. My initial plan offers a 3g of 500mb on reaching limit it will be downgraded to 2g. I was on 299 plan from 8th to 14th (First 7days of billing cycle) and 349 plan from 15th dec to 7th of jan, 2018. I was charged with inr 1616/- as monthly bill. My usual monthly bill always remains below 500 rupees and i was astonished to see a bill like this. I enquired customer care and i was told that the first 7 days my data was on 3g and after using a pro-rata of 16mb data i was charged at 10p/ 10kb (App. Rs.1000 per 1gb data). My usual plan switches down to 2g after completion of limit of 500mb. The customer care clarified that since i applied for plan change the network does not switch down to 2g. I am in no way in control of the network functioning during a plan change and now my mobile o/g is disconnected. I already paid rs.500/- before due date, which was always my monthly bill limit. I have noted that the data usage in my last remained as same as the previous month bills (Around 64000 pulse, i am not sure how they calculate) i have escalated this issue and waiting. The customer care over phone is just saying this is the way it happens during plan change and forcing me to pay. I felt really bad for asking for a plan change and staying on a post-paid plan on aircel.
Hope this issue is solved and somebody in aircel put themselves in customer's shoes and think.
Martin Was this information helpful? | 
Thanks your reply. It did not address the basic issue. My initial Plan 299 offer only 500MB on completion of the data it switches down to 2G. Please go through all the previous bills and i was not charged for excess usage. The Plan automatically switches down to 2g when it reaches the threshold. The network did not switch down to 2G after reaching the limit of 500MB (or pro-rata ) and offered it in 3G for which i may not be held responsible. The Customer care told me that i should go manually and switch to 2g which i have not done once during the entire stay with this network. I repeat my data usage did not change in this bills, it is in line with what i used every month since the activation. The only thing happened last billing cycle was a plan change and the network's inability to adjust accordingly shall not be pushed into my purse.
Out of total bill of 1616, collecting 1200+ rupees for 2gb of data usage is nowhere near the present market rates even in your network.
Apologies for the inconvenience caused. We have re-escalated your concern to our team and we will get back to you.
Warm Regards,
Aircel Social Media Team
We would like to inform you that as per our concerned team bill found correct. Hence, no refund is applicable.
Warm Regards,
Aircel Social Media Team