[Resolved] Aircel — call charges applied on toll free number

[Resolved] Aircel — call charges applied on toll free number

P Pras111 from Lucknow, Uttar Pradesh

Yesterday when i call at toll free number it charges money and my balance is deducted and when i call costumer care they are saying that no money is deducted and says that if we cut the call then in future you cant be able to call our costumer care... This is the service offered by you. Either you respond and refund amount otherwise i use consumer court. +2 photos Was this information helpful? No (0) Yes (0)
Dec 28, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Nov 17, 2017 Updated by Pras111 Sir today i call a toll free number but it charged to me and when i call costumer care they says that no charge is deducted as both times my charges are deducted and both times same reply is given and says that we have to cut the call and in future you cant call us... Is this yhe way to talk... R u giving service or threatening us with your services. Nov 17, 2017 Updated by Pras111 Mobile No. [protected] Verified Support Nov 18, 2017 Aircel Customer Care's response Dear Pras111, We regret the inconvenience caused. Kindly share the following details in order to look into your issue: Aircel No.: Date of deduction: Amount deducted: Regards, Aircel Social Media Team Verified Support Nov 20, 2017 Aircel Customer Care's response Dear Pras111, Thanks for sharing your Aircel number with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Nov 22, 2017 Aircel Customer Care's response Dear Pras111, We would like to inform you that we have checked your account details and have found that charges are correct. You made a call on a non-toll-free number hence, the amount was charged for the same. We regret to inform you that we are unable to process any kind of adjustment in this regard. Warm Regards, Aircel Social Media Team Verified Support Nov 22, 2017 Aircel Customer Care's response Dear Pras111, We would like to inform you that we have checked your account details and have found that charges are correct. You made a call on a non-toll-free number hence, the amount was charged for the same. We regret to inform you that we are unable to process any kind of adjustment in this regard. Warm Regards, Aircel Social Media Team Nov 22, 2017 Updated by Pras111 But why your costumer representative told me to that no charges are deducted. Sir i have recorded voice of your executive and is the number starts with 1860 is not toll free..plz again check this concern
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