Aircel — cannot send port msg to 1900

Address:

Mumbai City, Maharashtra, 400086

From last three days I am sending message to 1900 for porting out. I cannot send the message. the answers comes as " Message not sent ", Even At the customer service no. 121. I am sending message as "HELP" it gives same message as "message not sent". I am calling up the customer service no. they told me they have highlighted my no. and will be getting resolve. Still no solution even yesterday onwards the outgoing calls are also not getting connected only outstation delhi karnataka its getting connected but mumbai circle it does not except those no. who are with reliance jio. those r getting connected.
The complaint no given as
1-[protected] march 2
1-[protected] march 3

please help me
waiting for the solution..