Aircel Cellular Limited — Slow internet connection

Address: 600077

My name is M Aravindakumar i am using Aircel 3g data card for the past 8 days from 3rd nov 2015 my connection speed not more than 50 kbps instead what they assured of 7 Mbps speed. I called customer care the response very worst and also called nodal officer not even took call. so clear my speed issue or otherwise i want to disconnect from Aircel kindly tell me the procedure to how to disconnect this post paid connection My data card number is +91 [protected] thank you
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6 Comments

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Dear M Aravinda Kumar,

We regret the inconvenience caused, Kindly share the following details so that our team can look into your issue:


Alternate No:
Location (Including nearest landmark where issue is witnessed)
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):

Warm Regards,
Aircel Social Care Team
Dear Aircel,

Just tell me how to disconnect this postpaid 3g data card connection, you people are make me fool by your customer services, please tell me the procedures to disconnect .
Thank You
Dear M Aravinda Kumar, ,

We regret the inconvenience caused to you. Request you to share required details so that our team can work on your complaint.


Regards,
Aircel Social Care Team
Dear Aircel

Dont make me foolish again and again by giving these useless reply's i gave all the required details yesterday night by calling customer care indeed the call duration is 50+ minutes why not you understand the feelings of a long term customer, you are irritating again and again by asking same questions, i advice general public's not to go with Aircel in any manner these peoples just making fun and irritating the customer and not concentrate on the issue to clear, this is the 9th day in a row my 3g connection was very very slow (not even 2g speed) even a google search takes 3 to 4 minutes, for this service you want me to pay Rs 1141 every month. If the issue was not clear as per your promise on 14th Nov 2015 before 4pm i will surrender your connection and recommend people whom i met not to go with Aircel. Hope you understand the feeling of a long term customer (past 5 years)
Dear gsaravind79,

We are re-escalating your issue and will update you soon.

Regards,
Aircel Social Care Team
Hi M Aravinda Kumar,

We hope our team got in touch with you and shared requisite information.


Regards,
Aircel social care team

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