Submit a Complaint
Mobile Service Providers
Aircel

[Resolved]  Aircel — Change postpaid plan without prior notice

Address:637211
Website:Aircel.com

As my father using the mobile number [protected] since 2003. The Postpaid plan of the above number is 225 PPS. The bill amount usually we paid is Rs.280 - Rs.320. But now the company itself changed the plan to MAX VALUE 249 PPM. Now we received bill amount of Rs.580 which is much more bill than we usually paid.
Seeking necessary actions to revert the changes.
Thanking you,

Yours,
Mohanraja
[protected]
Was this information helpful?
No (0)
Yes (0)
Nov 17, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2016
Aircel Customer Care's response Dear Customer(selva2mohan),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Sep 22, 2016
Aircel Customer Care's response Dear Sweta sweet,

We regret to inform you that that balance transfer not possible.

Warm Regards,
Aircel Social Media Team
Verified Support
Oct 17, 2016
Aircel Customer Care's response Dear Customer(selva2mohan),

We would like to inform that the waiver amount posted as wrongly call charges of Rs 296 and same will be adjusted in upcoming bill.

Thanks and Regards

Aircel Social Media Team
Complaint comments 
1 Comment

Related Aircel reviews

[Resolved]Aircel - CSO's are rude to the customers8[Resolved]Aircel - No customer service response!68[Resolved]Aircel - Misbehavior of customer representative!4[Resolved]Aircel Prepaid - My Aircel Number is Not Working119[Resolved]Aircel - Block the calls suddenly without any information!3
View all 10591 Aircel Reviews

Comments

By mistake i have recharge in my old no [protected] no i am not using this no.
please transfer my balance to my new no. [protected]
Reply
Aircel Customer Care's response, Sep 14, 2016
Verified Support
Dear sweta sweet,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Recharge Date:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    View all 10591 Aircel reviews & complaints
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information