[Resolved] Aircel — Charging money from balance unwantedly | |
Sir I m samson. I m an aircel cuatomer. In recent days they are charging money unwantedly
Tiny Tv- this is what the reason they are saying.
As we are surfing internet their adds are in a website. If we go to the page they are charging money. But we don t even click those adds...
A message will be sent by that add company stating " To complete the request click on the below link" I came back after seeing that message. (As i didnot click that link) . But even after that they are charging money.. And to stop that VAS they are sending another message to stop that service. If i respond to that. It states " there is no vas service activated to this no." As this is a auto renewal pack they will charge after 7 days. They charged Rs 30 and this is the second time... Last time also they did the same and i stopped the service after losing my 30 rs.
And if i call to the customer care they are not responding correctly...
Kindly help me to solve this issue...
Phone no. [protected]
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Aug 6, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
Dear Samson jebaraj,
As per our system records, it is found that amount of Rs. 30/- would be posted to your main account as talktime within 24 working hours. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
As per our system records, it is found that amount of Rs. 30/- would be posted to your main account as talktime within 24 working hours. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in