[Resolved] Aircel — cheated by aircel - 28 days pack given for just 14 days (half)

[Resolved] Aircel — cheated by aircel - 28 days pack given for just 14 days (half)

M Mukhtar Banday from Gurgaon, Haryana

Dear sir/madam, I recharged my aircel number [protected] for mrp 249, which according to the company recharge website and mobile app gives unlimited local and std with 28gb internet for 28 days (Screenshots attached). However, after recharging with company website today on 27/09/2017, and confirming the same pack from company website, pack shows validity till 10th oct 2017 that is just 14 days, on that when i called the customer care, the guy misbehaved with me and almost scolded me as to why i recharged on website, and that i should have recharged on aircel store because we live in stone age according to aircel. Not just this, they add vas services to my number every month without even confirmation from me. Aircel are cheaters and no wonder their customers are so less. Even i'm going to change my operator by mnp tomorrow. However i've been cheated by these and are misbehaving on that. Kindly take a note on this and circulate the same. I'll also circulate it everywhere if my issue is not resolved. Thank you +4 photos Was this information helpful? No (0) Yes (0)
Nov 2, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 28, 2017 Aircel Customer Care's response Dear Mukhtar Banday, We are forwarding your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Sep 28, 2017 Aircel Customer Care's response Dear Mukhtar Banday, We would like to inform you that you recharged with RC 249 on Sep 27, 2017 for which all the benefits for 28 days have been credited on your number. Benefits being Unlimited All Local/Std calls + 1 GB 3G/2G Data benefits for 28 days. Further, there is a capping/limit of 300 minutes/day and 1200 minutes/week for all local + STD Voice calls, post which, all calls will get charged @30p/min. Also, we are working on your VAS related issue and will update you soon. Warm Regards, Aircel Social Media Team
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Comments

tanveer sk

from Nellore, Andhra Pradesh

Hi Sir,

I am trying to change from AIRCEL to IDEA as there is no network of aircel at my workplace. But AIRCEL is not providing me the Unique porting code. I have send the SMS requesting UPC many times on 21 sep, 2017 but to no avail. AIRCEL guys please send me UPC. As i am in DEAD ZONE of your coverage area.

Thanks,
Tanveer Sk

Aircel Customer Care's response, Sep 29, 2017

Verified Support

Dear Customer (tanveer sk),

We would like to inform you that your MNP request (for the number 7097605230) has been successfully processed and the number is ported out from Aircel.

Warm Regards,
Aircel Social Media Team

Kamini Mishraa

from Noida, Uttar Pradesh

Sim is not activated as it is not connecting any call even customer care number... neither i got any verification call or message for activation... please check it out.