Comments
Read through the email conversation below, I don't think your Aircel team read the email.. I am asking question but they are giving template reply...
Are you reading my email or just copy pasting a template reply?
I am asking some questions, either answer them if you know the answer or escalate to your higher officials to answer these questions.
I am putting the question below again, (READ IT and REPLY FOR EACH OF THEM)
1. I never seen the Network showing as Vodafone while roaming in Delhi it was showing AIRCEL WCDMA. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop up or any msg of extra applicable charge for that
usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
My datacard was in 3G only setting.
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum usage for any customer. Its not Aircel who will twist and turn the law as per their choice. If that is the case than why I am not getting the network now. I have a good track record timely Bill
payment. (Please provide reasonable answer ).
On Thu, Nov 12, 2015 at 6:40 PM, Chn - Appellate (E) wrote:
Dear Mr. Shubhransh,
Greetings from Aircel
With reference to your email dated 12/11/2015, your concern regarding the Billing Charges for the Mobile Numbers: [protected].
We would like to inform that, the GPRS topping is valid in roaming networks if latched onto Aircel, hence request you to please select Aircel Network manually to avoid GPRS charges while roaming, this free GPRS usage is applicable if the mobile number is active with toppings.
Further to the same, we have verified our records and we would like to confirm you that GPRS browsing had initiated from the mobile number [protected] in Roaming location and latched on to non Aircel network(VODAFONE NEW DELHI India) form 23/10/2015 to 26/10/2015; same was charged as per roaming tariff.
Hence, the charges incurred in bill dated on 05/11/2015 are authentic and stands payable.
We request you to make the bill payment (including the data charges of Rs.
4, 410.50 /-) at the earliest to avoid the legal intimations and payment reminders in future.
NOTE: Credit Limit is at the sole discretion of the Aircel Limited (Subject to your Security Deposit and other factors), your Credit Limit is just an indicator of your monthly usage and in the events your usage exceeds the given credit limit you would be required to pay for all calls and service obtained in the interim, even beyond the stated limit.
We request you to clear the outstanding amount within the due date, in order to resume the services and to avoid late payment charges in forthcoming bills.
We cherish your association with us and look forward to serve you again.
Please do send your feedback or suggestions to help us meet your expectations in future.
Your Appellate Docket number: 1-[protected]
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times
Warm Regards,
Thamilarasan V
AIRCEL Limited
Appellate Cell
PS: In case, you require any further assistance, please
> Call our customer care [protected] available only from your local Aircel mobile and our roaming help desk number is [protected].
To listen to our products related information dial 1288 for more information
To check active VAS services on your number & manage your VAS services Dial 155223 or SMS STOP to 155223
> Mail us at [protected]@aircel.co.in (or) [protected]@aircel.co.in
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 11/12/2015 11:29 AM
To: Chn - Appellate (E)
Subject: Re: Reference Number: [protected]
Hello Thamilarasan,
What do you mean by "We have tried to reach you thrice on 12/11/2015 at 10.45am,
but we are unsuccessful. (Switched off)"
When you have already barred all my services and i am not able to register to network how my number will be reachable? (I don't see a logic in your reply) If you want to reach
out to me call me on my alternate number [protected].
If you want to pursue it legally, I don't have a problem. You can go ahead with that..
Also you have not answered my questions below,
Please explain these below points:-
1. I never seen the Network showing as Vodafone while roaming in Delhi. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop up or any msg of extra applicable charge for that
usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum usage for any customer. Its not Aircel who will twist and turn the law as per their choice. If that is the case than why I am not getting the network now. I have a good track record timely Bill
payment. (Please provide reasonable answer ).
On Thu, Nov 12, 2015 at 10:55 AM, Chn - Appellate (E)
wrote:
Dear Mr. Shubhransh,
Greetings from Aircel
With reference to your email dated 09/11/2015, your concern regarding the Billing Charges for the Mobile Numbers: [protected].
We have tried to reach you thrice on 12/11/2015 at 10.45am, but we are unsuccessful. (Switched off)
We would like to reiterate that, we have verified our records and we would like to confirm you that GPRS browsing had initiated from
the mobile number [protected] in Roaming location and latched on to non Aircel network(VODAFONE NEW DELHI India) form 23/10/2015 to 26/10/2015; same was charged as per roaming tariff.
Hence, the charges incurred in bill dated on 05/11/2015 are authentic and stands payable.
We request you to make the bill payment (including the data charges of Rs.
4, 410.50
/-) at the earliest to avoid the leagl intimations and payment reminders in future.
Further to the same, the GPRS topping is valid in roaming networks if latched onto Aircel, hence request you to please select Aircel Network manually to avoid GPRS charges while roaming, this free
GPRS usage is applicable if the mobile number is active with toppings.
NOTE: Credit Limit is at the sole discretion of the Aircel Limited (Subject to your Security Deposit and other factors), your Credit
Limit is just an indicator of your monthly usage and in the events your usage exceeds the given credit limit you would be required to pay for all calls and service obtained in the interim, even beyond the stated limit.
We cherish your association with us and look forward to serve you again.
Please do send your feedback or suggestions to help us meet your expectations in future.
Your Appellate Docket number: 1-[protected]
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times
Warm Regards,
Thamilarasan V
AIRCEL Limited
Appellate Cell
PS: In case, you require any further assistance, please
> Call our customer care [protected] available only from your local Aircel mobile and our roaming help desk number is [protected].
To listen to our products related information dial 1288 for more information
To check active VAS services on your number & manage your VAS services Dial 155223 or SMS STOP to 155223
> Mail us at [protected]@aircel.co.in
(or) [protected]@aircel.co.in
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 11/10/2015 12:28 PM
To: Chn - Appellate (E)
Subject: Re: RE: Re: Invoice for Aircel No. [protected] from 05/10/2015 To 04/11/2015 - Invoice No.[protected]
Dear Aircel Team,
Please explain these below points:-
1. I never seen the Network showing as Vodafone while roaming in Delhi. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop up or any msg of extra applicable charge for
that usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum uses for any customer. Its not Aircel who will twist and turn the law as per their choice. If this is the case than why I am not getting the network now. I have a good track record timely Bill payment. (Please provide reasonable
answer ).
6. Please raise a complaint for wrong billing (Its my demand not a request).
7. If I don't get a resolution and my bill is not corrected in next 24 Hours with all the services resumed back. I will have to file a case against AIRCEL in consumer court.
Thanks,
Shubhransh
On Tue, Nov 10, 2015 at 12:22 PM, Chn - Appellate (E)
wrote:
Dear Mr.
Shubhransh,
Greetings from Aircel
With reference to your email dated 08/11/2015, your concern regarding the Billing Charges for the Mobile Numbers:
[protected].
We would like to inform that, we have verified our records and we would like to confirm you that GPRS browsing had initiated from the
mobile number [protected] in Roaming location and latched on to non Aircel network(VODAFONE NEW DELHI India) form 23/10/2015 to 26/10/2015; same was charged as per roaming tariff.
Hence, the charges incurred in bill dated on 05/11/2015 are authentic and stands payable.
We request you to make the remaining bill payment (excluding the Vas download charged Rs. 474/-) at the earliest to avoid the collection calls and payment reminders n future.
Further to the same we would like to inform you that that GPRS topping is valid in roaming networks if latched onto Aircel, hence request you to please select Aircel Network manually to avoid GPRS
charges while roaming, this free GPRS usage is applicable if the mobile number is active with toppings.
NOTE: Credit Limit is at the sole discretion of the Aircel Limited (Subject to your Security Deposit and other factors), your Credit
Limit is just an indicator of your monthly usage and in the events your usage exceeds the given credit limit you would be required to pay for all calls and service obtained in the interim, even beyond the stated limit.
We cherish your association with us and look forward to serve you again.
Please do send your feedback or suggestions to help us meet your expectations in future.
Your Appellate Docket number: 1-[protected]
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times
Warm Regards,
Thamilarasan V
AIRCEL Limited
Appellate Cell
PS: In case, you require any further assistance, please
> Call our customer care [protected] available only from your local Aircel mobile and our roaming help desk number is [protected].
To listen to our products related information dial 1288 for more information
To check active VAS services on your number & manage your VAS services Dial 155223 or SMS STOP to 155223
> Mail us at
[protected]@aircel.co.in (or) [protected]@aircel.co.in
Are you reading my email or just copy pasting a template reply?
I am asking some questions, either answer them if you know the answer or escalate to your higher officials to answer these questions.
I am putting the question below again, (READ IT and REPLY FOR EACH OF THEM)
1. I never seen the Network showing as Vodafone while roaming in Delhi it was showing AIRCEL WCDMA. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop up or any msg of extra applicable charge for that
usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
My datacard was in 3G only setting.
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum usage for any customer. Its not Aircel who will twist and turn the law as per their choice. If that is the case than why I am not getting the network now. I have a good track record timely Bill
payment. (Please provide reasonable answer ).
On Thu, Nov 12, 2015 at 6:40 PM, Chn - Appellate (E) wrote:
Dear Mr. Shubhransh,
Greetings from Aircel
With reference to your email dated 12/11/2015, your concern regarding the Billing Charges for the Mobile Numbers: [protected].
We would like to inform that, the GPRS topping is valid in roaming networks if latched onto Aircel, hence request you to please select Aircel Network manually to avoid GPRS charges while roaming, this free GPRS usage is applicable if the mobile number is active with toppings.
Further to the same, we have verified our records and we would like to confirm you that GPRS browsing had initiated from the mobile number [protected] in Roaming location and latched on to non Aircel network(VODAFONE NEW DELHI India) form 23/10/2015 to 26/10/2015; same was charged as per roaming tariff.
Hence, the charges incurred in bill dated on 05/11/2015 are authentic and stands payable.
We request you to make the bill payment (including the data charges of Rs.
4, 410.50 /-) at the earliest to avoid the legal intimations and payment reminders in future.
NOTE: Credit Limit is at the sole discretion of the Aircel Limited (Subject to your Security Deposit and other factors), your Credit Limit is just an indicator of your monthly usage and in the events your usage exceeds the given credit limit you would be required to pay for all calls and service obtained in the interim, even beyond the stated limit.
We request you to clear the outstanding amount within the due date, in order to resume the services and to avoid late payment charges in forthcoming bills.
We cherish your association with us and look forward to serve you again.
Please do send your feedback or suggestions to help us meet your expectations in future.
Your Appellate Docket number: 1-[protected]
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times
Warm Regards,
Thamilarasan V
AIRCEL Limited
Appellate Cell
PS: In case, you require any further assistance, please
> Call our customer care [protected] available only from your local Aircel mobile and our roaming help desk number is [protected].
To listen to our products related information dial 1288 for more information
To check active VAS services on your number & manage your VAS services Dial 155223 or SMS STOP to 155223
> Mail us at [protected]@aircel.co.in (or) [protected]@aircel.co.in
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 11/12/2015 11:29 AM
To: Chn - Appellate (E)
Subject: Re: Reference Number: [protected]
Hello Thamilarasan,
What do you mean by "We have tried to reach you thrice on 12/11/2015 at 10.45am,
but we are unsuccessful. (Switched off)"
When you have already barred all my services and i am not able to register to network how my number will be reachable? (I don't see a logic in your reply) If you want to reach
out to me call me on my alternate number [protected].
If you want to pursue it legally, I don't have a problem. You can go ahead with that..
Also you have not answered my questions below,
Please explain these below points:-
1. I never seen the Network showing as Vodafone while roaming in Delhi. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop up or any msg of extra applicable charge for that
usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum usage for any customer. Its not Aircel who will twist and turn the law as per their choice. If that is the case than why I am not getting the network now. I have a good track record timely Bill
payment. (Please provide reasonable answer ).
On Thu, Nov 12, 2015 at 10:55 AM, Chn - Appellate (E)
wrote:
Dear Mr. Shubhransh,
Greetings from Aircel
With reference to your email dated 09/11/2015, your concern regarding the Billing Charges for the Mobile Numbers: [protected].
We have tried to reach you thrice on 12/11/2015 at 10.45am, but we are unsuccessful. (Switched off)
We would like to reiterate that, we have verified our records and we would like to confirm you that GPRS browsing had initiated from
the mobile number [protected] in Roaming location and latched on to non Aircel network(VODAFONE NEW DELHI India) form 23/10/2015 to 26/10/2015; same was charged as per roaming tariff.
Hence, the charges incurred in bill dated on 05/11/2015 are authentic and stands payable.
We request you to make the bill payment (including the data charges of Rs.
4, 410.50
/-) at the earliest to avoid the leagl intimations and payment reminders in future.
Further to the same, the GPRS topping is valid in roaming networks if latched onto Aircel, hence request you to please select Aircel Network manually to avoid GPRS charges while roaming, this free
GPRS usage is applicable if the mobile number is active with toppings.
NOTE: Credit Limit is at the sole discretion of the Aircel Limited (Subject to your Security Deposit and other factors), your Credit
Limit is just an indicator of your monthly usage and in the events your usage exceeds the given credit limit you would be required to pay for all calls and service obtained in the interim, even beyond the stated limit.
We cherish your association with us and look forward to serve you again.
Please do send your feedback or suggestions to help us meet your expectations in future.
Your Appellate Docket number: 1-[protected]
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times
Warm Regards,
Thamilarasan V
AIRCEL Limited
Appellate Cell
PS: In case, you require any further assistance, please
> Call our customer care [protected] available only from your local Aircel mobile and our roaming help desk number is [protected].
To listen to our products related information dial 1288 for more information
To check active VAS services on your number & manage your VAS services Dial 155223 or SMS STOP to 155223
> Mail us at [protected]@aircel.co.in
(or) [protected]@aircel.co.in
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 11/10/2015 12:28 PM
To: Chn - Appellate (E)
Subject: Re: RE: Re: Invoice for Aircel No. [protected] from 05/10/2015 To 04/11/2015 - Invoice No.[protected]
Dear Aircel Team,
Please explain these below points:-
1. I never seen the Network showing as Vodafone while roaming in Delhi. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop up or any msg of extra applicable charge for
that usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum uses for any customer. Its not Aircel who will twist and turn the law as per their choice. If this is the case than why I am not getting the network now. I have a good track record timely Bill payment. (Please provide reasonable
answer ).
6. Please raise a complaint for wrong billing (Its my demand not a request).
7. If I don't get a resolution and my bill is not corrected in next 24 Hours with all the services resumed back. I will have to file a case against AIRCEL in consumer court.
Thanks,
Shubhransh
On Tue, Nov 10, 2015 at 12:22 PM, Chn - Appellate (E)
wrote:
Dear Mr.
Shubhransh,
Greetings from Aircel
With reference to your email dated 08/11/2015, your concern regarding the Billing Charges for the Mobile Numbers:
[protected].
We would like to inform that, we have verified our records and we would like to confirm you that GPRS browsing had initiated from the
mobile number [protected] in Roaming location and latched on to non Aircel network(VODAFONE NEW DELHI India) form 23/10/2015 to 26/10/2015; same was charged as per roaming tariff.
Hence, the charges incurred in bill dated on 05/11/2015 are authentic and stands payable.
We request you to make the remaining bill payment (excluding the Vas download charged Rs. 474/-) at the earliest to avoid the collection calls and payment reminders n future.
Further to the same we would like to inform you that that GPRS topping is valid in roaming networks if latched onto Aircel, hence request you to please select Aircel Network manually to avoid GPRS
charges while roaming, this free GPRS usage is applicable if the mobile number is active with toppings.
NOTE: Credit Limit is at the sole discretion of the Aircel Limited (Subject to your Security Deposit and other factors), your Credit
Limit is just an indicator of your monthly usage and in the events your usage exceeds the given credit limit you would be required to pay for all calls and service obtained in the interim, even beyond the stated limit.
We cherish your association with us and look forward to serve you again.
Please do send your feedback or suggestions to help us meet your expectations in future.
Your Appellate Docket number: 1-[protected]
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times
Warm Regards,
Thamilarasan V
AIRCEL Limited
Appellate Cell
PS: In case, you require any further assistance, please
> Call our customer care [protected] available only from your local Aircel mobile and our roaming help desk number is [protected].
To listen to our products related information dial 1288 for more information
To check active VAS services on your number & manage your VAS services Dial 155223 or SMS STOP to 155223
> Mail us at
[protected]@aircel.co.in (or) [protected]@aircel.co.in
Can I get update??? It has been more than 11 Days now since you have barred my all services... Today you sent a message on my alternate number that you will be barring my incoming for Aircel (WHICH YOU HAVE ALREADY BARRED FOR LAST 11 DAYS.. I AM NOT EVEN ABLE TO REGISTER TO AIRCEL NETWORK AND YOU ARE TALKING ABOUT INCOMING?OUTGOING?DATA SERVICES?) ..
Dear shubhransh,
We are working on your issue and will update you soon.
Regards,
Aircel Social Care Team
We are working on your issue and will update you soon.
Regards,
Aircel Social Care Team
How long will you work... In mail you are sending same template reply.. Do you people know to read mails?? I am asking some question reply to them... I am putting the question here also, reply them
We have tried to reach you thrice on 18/11/2015 at 6.33pm, but we are unsuccessful. (Not in Use)
> When you have barred my all services, how come my aircel number will be in use?
I am asking some questions, either answer them if you know the answer or
escalate to your higher officials to answer these questions.
I am putting the question below again, (READ IT and REPLY FOR EACH OF THEM)
1. I never seen the Network showing as Vodafone while roaming in Delhi it was showing AIRCEL WCDMA. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop
up or any msg of extra applicable charge for that
usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
My datacard was in 3G only setting.
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum usage for any customer. Its not Aircel who will twist and turn the law as per their choice. If that is the case than why I am not getting the network now. I have a good track
record timely Bill
payment. (Please provide reasonable answer ).
We have tried to reach you thrice on 18/11/2015 at 6.33pm, but we are unsuccessful. (Not in Use)
> When you have barred my all services, how come my aircel number will be in use?
I am asking some questions, either answer them if you know the answer or
escalate to your higher officials to answer these questions.
I am putting the question below again, (READ IT and REPLY FOR EACH OF THEM)
1. I never seen the Network showing as Vodafone while roaming in Delhi it was showing AIRCEL WCDMA. (The Network mode is Auto, So its responsibility of Aircel technical team to not allow the sim to latch any other network without pop
up or any msg of extra applicable charge for that
usages). So I will consider it under Aircel technical Glitch which user can't do anything. : Consult your technical team and get your penalty from them.
2. No message or any pop up was delivered to me while I got automatically latched to Vodafone Network. (How come a customer getting latched to any other network without permission of your network. ??)
3. Moreover, I was getting a 3G network not 2G, . The Vodafone 3G is your supported and free roaming network for data in Delhi refer your site : http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P...⇄
My datacard was in 3G only setting.
4. I have unlimited 3G browsing plan (999), so when its unlimited it can't exceed that value. So I will pay as my plan only. Plus will not pay any further charges since I am not getting any network (my all services has been barred) from 5 Nov 2015 concern
raised under the Appellate Cell 1-[protected]
5. Credit limit define the maximum usage for any customer. Its not Aircel who will twist and turn the law as per their choice. If that is the case than why I am not getting the network now. I have a good track
record timely Bill
payment. (Please provide reasonable answer ).
As per your update on Aircel Facebook page. You have mentioned "An amount of Rs.4410/- will be credited to your account towards data browsing charges and same will feature in your forthcoming bill, As necessary approvals have been received."
So kindly send me the updated bill with new due date (previous due date was 21 Nov 2015). Also resume all the services on my number, as it is barred since 5 Nov 2015 (last 16 Days).
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So kindly send me the updated bill with new due date (previous due date was 21 Nov 2015). Also resume all the services on my number, as it is barred since 5 Nov 2015 (last 16 Days).
Hi shubhransh,
We hope that our team got in touch with you and shared all the requisite information.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
We hope that our team got in touch with you and shared all the requisite information.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in