[Resolved] Aircel — Cheating in recharges

poovendhan14

from Muttupet, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 642002

I bought a kerla aircel sim and now i am in tamil nadu i have to stay here for 1½ months i have recharged my kerla sim in tamilnadu and all my rate cutters were working here but now on march 13 2017 evng 7o clc i have received a msg from aircel that u have an offer for rs 152 unlimited taketime . then i have recharges for 152rs thn after recharging i have not available the offer so when i called the aircel customer care center they take very lethargically and they hanged up the call they tell me a reason that their offer is not valid in roaming i got this non sence reason from them they should have intimated us before the message but they need our money cheating froads.

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Apr 25, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2017

Aircel Customer Care's response Dear Poovendhan14,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Screenshot of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Mar 24, 2017

Aircel Customer Care's response Dear poovendhan14,

We would like to inform you that our team tried to contact you on your number [protected] but no one answers the call. We request you to share 10 digit Kerala mobile number to resolve the concern.

Warm Regards.
Aircel Social Media Team