[Resolved]  Aircel — Cheating on recharge terms by aircel tamilnadu

Address:620006
Website:www.aircel.com

Sir, Using this Aircel App, I had recharged RC 109 under "circle offers" for my mobile number xxxxxxx445. As per information given in Aircel App, RC 109 gives 109 talk time + 109 mb data with 3 day validity + 109 a2a minutes free with 30 days validity.
After recharge, I got message that RRs. 109 Talktime valid for 21days only and no A2A minutes. It's nothing but totally Cheating a customer.
I got screen shot of app and lodged a complaint in customer care. I got acknowledgement that aircel will contact with in 2 days and solve problem.
Even I am having recorded talk with customer care which simply says "which app" again and again and further says 21 days only. Even today, Aircel App info says 30 days validity, which is totally misleading and cheating a customer. Like me thousands of customers would have suffered. Aircel tamilnadu generally give customer complaint acknowledgement and after some days says status closed, without any action or hearing a customer
It is requested to credit amount deducted from me within 24 hrs.
Poor response.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear anandsekar,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Sent at 1:46 PM on Tuesday

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information