Aircel — Complain regarding the balance deduction and misbehavior of customer care executive

Address:

Khordha, Odisha

PRADEEP KUMAR DASH

ROOM NO:205, N M MAJESTIC, SHANTI NAGAR,

LAXMISAGAR, BHUBANESWAR, ORISSA- 751006

Dear Sir,

This is Pradeep Kumar Dash, having an Aircel Prepaid No as [protected], writing this letter to MOST RESPECTFULLY SHEWETH:

i)Thant I am a regular client of AIRCEL service provider from the year 2009 and almost in every month I am spending more than 500 rupees in different services or by calling/messaging.

ii)That i had been activated a pack of ORIP128 for internet pack (By the pocket internet service) in my mobile having number [protected] since 26 March 2014 and thereafter on dated 16 March 2014, I recharged my mobile with 440 rupees (Pack of 220 + 220) & another pack of 249 and had my account balance of 522.13 INR, later on i activated another internet pack of ORIP198 as i had already reached the limit of the previous data pack ( 1GB for 30 days).

iii) That while using internet tomorrow at night (on 25 April 2014 Time : 01:38), I got a message of auto-renewal of the previous pack (ie ORIP128) and 128INR was deducted from my account balance without any pre-message of activation.

iv)That it is here by mention that I never request any executive nor apply directly by the mobile to renew my data pack.

v)That as the time limit of ORIP128 is ending just after 10days of the ending of ORIP198 . hence I will be in heavy loss. and can not use my whole data too.

vi)That I have called your customer care executive (on 25th April 2014 Time:12:11)(on 121) to solve this problem ( AS RENEWING THE SAME DATA PACK WHILE USING ANOTHER SAME TYPE OF DATA PACK IS A NATURAL INJUSTICE FOR ANY USER). At the first time a lady customer executive pick up my phone and tried to explain me. Later on she transferred the call to her senior authority.But unfortunately the call ended after 3 secs of attending my phone call by the chief executive officer.

vii)That after the ending of the previous call I again call to your customer support executive ( At 12:21) and a gentleman pick of my phone . I elaborate my problem and request him to help. He denied me that he can not help me any way . I also told him about the previous call and request him to transfer the call to senior executive . But he directly denied. Again I explain him about the new guideline of TRAI that without customer assistance any service provider company can not renew any packs. But he misbehaved me and told "Apana kana nije rule tiari karuchanti( Are you creating the law by yourself).Later on I ended the call by saying that I will approach the door of consumer court.

v)That it is clearly mentioned in the TRAI regulation by the 7th amendment regulation in para "2"( in connection with the exercise of powers conferred with section 36) that "Provided that the Special Tariff Voucher Pertaining to SMS or data, having validity of more than seven days, may be renewed, after obtaining the explicit consent of the consumer in accordance with the procedure specified in Schedule-1."

vi) That the schedule -1 of the amendment clearly mention the procedure to obtain the consent from the consumer and no such procedure is obtained in my case and the pack of ORPI128 was auto renewed.

vii) That the above incident clarifies that the company clearly violated the TRAI regulation in my case and the customer care supports are either ignorant of such law or try to deliberately discourage me for their won profit.

Therefore, I look forward for a resolution to my problem .Please contact me at the above address or by phone at [protected].