[Resolved] Aircel — Complaint against legal demand notice acct no:1-[protected]

sheebachristina

from Chennai, Tamil Nadu

Address:	621116
Website:	www.aircel.in

Dear team,

I have purchased aircel corporate simcard no: [protected] and [protected]. For those sim cards, now i have received a demand notice for not paying the bill amounting rs.649.

I have filed against the waiver amount rs.300 accepted by them and not updated from mr. Chinna durai (Corporate sales manager - chennai) and also the customer care office team chennai.

Because of that complaint, my outgoing calls/sms/internet barred for last month. I have not provided the full service of one month rentel rs.347.

I have already informed/complained everything to customer care. But now i have received a demand notice acct no:1-[protected] of outstanding payment of rs.649

I request you please resolve the issue soon.

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Feb 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2017

Aircel Customer Care's response Dear Customer(Sheebachristina),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 14, 2017

Aircel Customer Care's response Dear Nani Raj T,

We have blocked the outgoing services with immediate effect and we request you to visit the nearest Aircel store to get duplicate SIM along with the required documents with the same mobile number and you will get the existing offers.

Thanks and Regards
Aircel Social Media Team

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Comments

Souvikch94

from Kolkata, West Bengal

Hello,

My name is souvik chakraborty. I have a aircel prepaid connection number : [protected].

a Unauthorsied deduction of Balance Rs. 30 will happened on yesterday[protected] without any Notification.

Please refund the amount ASAP.

Aircel Customer Care's response, Jan 11, 2017

Verified Support

Dear Customer(Souvikch94 ),

We are forwarding your issue to the team. Meanwhile please share the below mentioned detail:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Jan 14, 2017

Verified Support

Dear Customer(Souvikch94 ),

As per our records, you have recharged with RC-61 on 21/12/2016 at 14:24 benefits:-Local A2A @1.2p/2sec, A2O @1.2p/2sec & STD Standard Rate 90 Days ( 1st min of the Day @ 72p/min) + 100 MB 3G data (validity - 30 days) + 20 mins per Day Local A2A minute free between 00:00 am – 6:00 am validity - 30 days).

As per CDR, balance of Rs.29.98 got deducted for using GPRS in 3G connectivity on 1/5/2017 at 12:36:36 PM, (usage 7.8904 MB as per default charges 15paise/10KB ) before balance Rs.30.09 & after balance Rs.0.11, after consuming free data balance & data pack hence, balance got deducted from main balance. So, charging found correct & no waiver applicable in this regard.

Thanks and Regards
Aircel Social Media Team

Nani Raj T

from Hyderabad, Telangana

Dear Sir,
I have lost my mobile along with the AIRCEL sim card. Please block the out going & incoming calls from the below mentioned number so that it cannot be used by unknown person. Please do this as soon as possible.
phone no- [protected]
aadher no=[protected]

Aircel Customer Care's response, Jan 13, 2017

Verified Support

Dear Nani Raj T,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team